Selected Edition
ZenDesk Collaboration
Starting at
$30.00
/user
/sixmonths
Selected Add-on
Selected Products
Selected Edition
ZenDesk Collaboration
Starting at
$30.00
/user
/sixmonths
Selected Add-on
Select an edition for this product
Add-ons available for selected edition
Zendesk for Service - Advanced AI
- 3 year contract
- 12 month contract
$50.00
user
/month
$1,800.00
user
/year
$50.00
user
/month
- Advanced bots
- Intelligent triage
- Intelligent insights and suggestions
- Intelligent insights and suggestions
Zendesk for Service - Premium Sandbox (Metadata)
- 1 year contract
- 12 month contract
$14,400.00
unit
/year
$1,560.00
unit
/month
- Maximum number of replications per month - 5
- Sandbox data retention - 30 days
Zendesk for Service - Premium Sandbox (Partial Copy)
- 1 year contract
- 12 month contract
$43,200.00
unit
/year
$4,680.00
unit
/month
- Maximum number of replications per month - 10
- Sandbox data retention - 90 days
Zendesk for Service - Premium Sandbox (Production Copy)
- 1 year contract
- 12 month contract
$72,000.00
unit
/year
$7,800.00
unit
/month
- Maximum number of replications per month - 15
- Sandbox data retention - 90 days
Zendesk for Service - Advanced Compliance
- 1 year contract
- 12 month contract
$360.00
unit
/year
$39.00
unit
/month
-
Zendesk Suite Professional or Enterprise • Guide (Help Center Functionality) • Gather (Community Forum Functionality) • Chat (Live Chat Functionality) and Zendesk messaging • Explore (Analytics Functionality) • Talk (Voice Functionality), excluding Text • Sunshine Conversations within Zendesk Suite
-
Zendesk Enterprise Support (legacy plan) • Support (Ticketing System Functionality) • Guide (Help Center Functionality) • Gather (Community Forum Functionality) • Chat (Live Chat Functionality) and Zendesk messaging • Explore (Analytics Functionality)
Zendesk for Service - Enhanced Disaster Recovery
- 1 year contract
- 12 month contract
$360.00
unit
/year
$39.00
unit
/month
- Real-time data replication
- Availability Zone Redundancy
- Traffic Prioritization
- Priority Recovery Planning
Zendesk for Service - More Storage
- 1 year contract
- 12 month contract
$720.00
unit
/year
$78.00
unit
/month
-
Suite Growth or above • Data storage - 500 MB • File storage - 25 GB
-
Support Professional or above • Data storage - 500 MB • File storage - 25 GB
Zendesk for Service - Collaboration
- 1 year contract
- 12 month contract
$360.00
unit
/year
$39.00
unit
/month
- Light agents:
- Side conversations
- CCs and followers
Zendesk for Service - Customer Lists & NPS Surveys
- 1 year contract
- 12 month contract
$360.00
unit
/year
$39.00
unit
/month
- Gain valuable insights into your customer base
- Enhanced customer engagement strategies
Zendesk for Service - High Volume API
- 1 year contract
- 12 month contract
$360.00
unit
/year
$39.00
unit
/month
- Included with Suite Enterprise Plus. Add-on for Suite Growth and above.
- Requests per minute - 2500
Zendesk for Service - Productivity Pack
- 1 year contract
- 12 month contract
$360.00
unit
/year
$39.00
unit
/month
-
Custom ticket forms Customize the information captured for different types of support requests.
-
Conditional ticket fields Show or hide fields in the request form when the user selects a certain value in another field.
Zendesk for Service - Multibrand (Unlimited Brands)
- 1 year contract
- 12 month contract
$576.00
unit
/year
$63.00
unit
/month
-
Support Enterprise and Guide Lite or Professional Five brands, one Help Center
-
Support Enterprise and Guide Enterprise Five brands, five Help Centers
-
Support Enterprise with Multibrand add-on and any Guide plan 300 brands, 300 Help Centers
Zendesk for Service - Data Center Location (EU)
- 1 year contract
- 12 month contract
$576.00
unit
/year
$63.00
unit
/month
Zendesk for Service - Data Center Location (US)
- 1 year contract
- 12 month contract
$576.00
unit
/year
$63.00
unit
/month
Zendesk for Service - Social Messaging
- 1 year contract
- 12 month contract
$72.00
unit
/year
$8.00
unit
/month
- Messages become Zendesk Agent Workspace tickets when messaging channels are added to Admin Center
- Send and receive messages in the Zendesk Agent Workspace as part of the main conversation flow
Zendesk for Service - WhatsApp Phone Number
- 1 year contract
- 12 month contract
$1,008.00
unit
/year
$10.00
/month
$110.00
unit
/month
- Also available on the legacy Support Suite
Zendesk for Service - Answer Bot Overage
- 12 month contract
$75.00
user
/month
Zendesk Quality Assurance - QA AI
- 1 year contract
- 3 year contract
$504.00
unit
/year
$49.00
unit
/month
$1,512.00
unit
/year
- Improve customer loyalty and satisfaction
- Reduce customer churn with AI-powered insights
- Provide growth and development opportunities for agents
- Identify roadblocks in your customer experience
Zendesk Quality Assurance - QA Growth
- 1 year contract
$300.00
unit
/year
$29.00
unit
/month
- Identifies areas of improvement
- Enhances the customer experience
- Boosts agent performance
- Improves the employee experience
- Drives customer loyalty
