RingCentral Cloud-based Communication Solutions

Call delegation

• Call Delegation is a visual, easy way for admin assistants who are placing calls on behalf of executives to manage a high volume of call transfers. It also simplifies the call experience for executives.

Call forwarding

• Always be in the right place at the right time to take calls. Call forwarding is completely transparent to the caller and makes it possible for your company to be on call 24 hours a day.

Voicemail-to-email

• Voicemail-to-email sends voicemail messages in emails so you can listen to them on the go.

Visual voicemail

• Visual voicemail allows you to easily manage voicemails in your online account, on your PC or Mac, and even on your mobile device with the RingCentral app.

Phones accessories, devices, and service

• Our cloud phone service offers widespread business support as it can be easily administered across all your locations, incorporates all your users, includes diverse calling options, and integrates smoothly with your preferred device.

Cloud PBX

• The RingCentral cloud phone solution for your business revolutionizes your office phone system administration, call management, and user and caller experience with multiple business features, including integrations with your essential apps. All this at a fraction of the cost of outdated PBX hardware.

Multi-level IVR

• Expand your automated attendant with a flexible phone menu that connects to your employees with self-service access.

RingCentral CloudConnect™

• Establish a private, dedicated connection to the RingCentral cloud so you can gain a higher level of quality and control over your communications network.

Multi-site management

• Our multi-site support feature gives you the flexibility to manage and support your branch offices based on their unique operational needs.

Dial-by-name directory

• The RingCentral dial-by-name directory gives your business phone system the feel and functionality of a system run by a Fortune 500 company.

Video conferencing

• Enjoy unlimited video conference calls with up to 500 people in a meeting worldwide. Boost your team efficiency with one-click screen sharing from your desktop, mobile, applications, websites, files, and more.

Audio conferencing

• Get connected instantly with up to 1,000 people in an audio conference call with local dial-in support.

Cloud telepresence

• RingCentral Rooms™ lets you instantly connect and collaborate with on any device, with just one tap of the system, from any sized conference room.

Webinar

• With RingCentral Webinar™ you can hold and promote immersive webinar conferences and create an impact with large audiences.

Team collaboration

• RingCentral makes team collaboration better, faster, and more productive. Gone are the days when you have to work through an email thread from multiple team members or spend hours searching your inbox for a file attached to an email.

Business SMS and MMS

• No need to use your personal number for texts. RingCentral offers the industry’s first professional text solution. Send messages from your business phone number to colleagues, clients, and departments.

Message alerts

• Get instant notifications for voice and fax messages via email, SMS, and the RingCentral desktop and mobile apps.

Secure VoIP service

• RingCentral provides secure, reliable VoIP service that empowers your workforce to make and receive calls anywhere internet access is available.

Single sign-on

• Users can log in to RingCentral automatically with their corporate credentials. Reduce the IT cost of assisting in users' password recovery and benefit from a central authentication point that securely accesses your RingCentral service from any device.

Data center overview

• RingCentral has 17 data centers across four regions, with enterprise-grade quality of service, compliance, security, and reliability. Our global cloud infrastructure has more than 45 direct peering connections with Tier 1 international carriers and over 200 ISPs.

Roles and permissions

• Enable your admins to assign roles to users and grant permissions to access the RingCentral phone system. Gain the flexibility to select or define roles to help speed up the onboarding process and enforce your company's security policy.

Analytics portal

• The Analytics Portal consolidates existing reporting tools such as Quality of Service Reports, Live Reports, and Meetings Dashboard into one easy-to-use experience with faster performance, 30+ new metrics, endpoint reporting, and data visualizations.

Performance reports

• Get up-to-the-hour reporting for a wide variety of call metrics. Performance Reports supports 30+ pre-built KPIs, such as number of missed calls with voicemail, average speed of answer, and number of refused calls.

QoS reports

• Your local network, your internet connection, and your router devices all contribute to overall call quality. RingCentral offers tools to help you check your connections and configure the Quality of Service (QoS) settings of your routers.

Live reports

• Live Reports provides easy-to-understand dashboards that include helpful information on agent performance and the overall customer service experience.