Broadvoice

Where customers and clients meet collaboration

• b-hive Communicator is the single app for interacting with customers and teammates via phone, video, SMS, or chat.
• Screen and file sharing.
• Video call recording.
• Native integration with b-hive including voicemail with speech-to-text and virtual fax.

It’s never been easier to manage your phones

• The portal lets both users and admins manage phone features across devices.
• View call analytics.
• Add users, manage roles, and change seat types.
• Customize phone behaviors by schedule.
• Control call operations for multiple locations and hybrid cloud PBX/SIP systems from the same interface.
• Manage business phone features like auto-attendants, call routing and extensions.

Strong connection to satisfied customers

• Every customer receives 24/7, US-based service from one of their very own best people. And on-site installations also include free in-person training and onboarding.
• They also protect your connection with multiple layers of 4G failover so local internet and phone outages don’t impact your service.

Bring b-hive calling features to your other apps

• b-hive integrates into both Microsoft Teams and Salesforce so you can keep your workflow the way you like it while utilizing b-hive calling features.

Connected teams build stronger businesses

• Communicator is where conversations happen quicker, customer issues resolve in record time and your team can collaborate like never before.

Provide better customer experiences

• With Communicator, conversations can happen the way they need to. Follow up a phone call with a text or move a chat into a video call or screen share.

New ways for your team to collaborate

• Give employees more flexibility and watch as teamwork becomes easier and more effective, no matter where your team is.

All-new mobile app

• Carry your conversations with you. Place calls, send texts, video conference, and collaborate with your teammates—all from your business phone number.

Your business phones. Now more connected.

• The features you expect and more, with the ability to scale instantly.

Painless portal management

• Control your phone services across multiple locations and teams from a single dashboard.

Cut your phone bill and scale when you need to

• Not only do SIP trunks eliminate your traditional phone provider, but they also provide a flexible and scalable set up so you only pay for what you need—and only when you need it.

They have a strong connection to satisfied customers

• Every customer receives 24/7, US-based service from one of their very own best people. And on-site installations also include free in-person training and onboarding.

Give personalized attention at scale

• Reach new people and engage with existing contacts in more meaningful ways.

Divide and conquer with custom audiences

• Group contacts together for outbound text messaging or to route their incoming texts to certain agents.

Broaden your reach without adding more resources

• Accomplish more in less time. You can schedule bulk text messages as one-offs or a series and respond automatically based on incoming keywords.

Level the playing field

• With no upfront investments, lower operational costs, enhanced security, and greater scalability, the b-hive Virtual Call Center solution essentially levels the playing field, enabling you to deliver an exceptional customer experience on par with big brands.

Focus on improving customer experience

• Easy deployment, setup, and training; no hardware installation is needed. A browser-based app can be set up with a few clicks. An intuitive user interface is easy to learn, so your call center can be up and running quickly.

Click to call

• Call externally quickly with Microsoft Teams with the click of your mouse.

Microsoft CRM integration

• Bridge the gap between Salesforce and collaboration with b-hive.

Team collabortaion

• Collaboration, messaging and voice all in one convenient platform.

Auto attendant

• Manage your company call menus and then feed the call directly into Microsoft Teams.

Call recordings

• Record calls for supervisor auditing include 500MB of storage per seat.

Keep track of conversations

• Simply click to dial directly from a contact record in Salesforce. B-hive will record the calls so your sales and service teams can listen to calls directly from Salesforce for accurate record-keeping and/or training to improve customer interactions.

Simplify data entry

• Make a call, log a case, or enter a new lead. It’s that simple, b-hive for Salesforce automatically matches incoming calls with customer records stored in Salesforce, triggering screen pops with key customer information and provides the ability to create a record on the fly, removing the need to toggle between systems.

Keep accurate call history

• b-hive for Salesforce will automatically log inbound and outbound calls including call time and call recording at the record level in Salesforce.