![](https://d3bql97l1ytoxn.cloudfront.net/app_resources/250911/thumbs_112/img1505147467431001592.png)
Broadvoice
SIP & VoIP cloud business phone services
![](https://d3bql97l1ytoxn.cloudfront.net/app_resources/250911/feature/img4793433677047888605.png)
Phone System
Call and collaborate from anywhere with a single cloud PBX communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number.
Where customers and clients meet collaboration
- b-hive Communicator is the single app for interacting with customers and teammates via phone, video, SMS, or chat.
- Native integration with b-hive including voicemail with speech-to-text and virtual fax.
- Video call recording.
- Screen and file sharing.
It’s never been easier to manage your phones
- The portal lets both users and admins manage phone features across devices.
- Manage business phone features like auto-attendants, call routing and extensions.
- Control call operations for multiple locations and hybrid cloud PBX/SIP systems from the same interface.
- Customize phone behaviors by schedule.
- Add users, manage roles, and change seat types.
- View call analytics.
Strong connection to satisfied customers
- Every customer receives 24/7, US-based service from one of their very own best people. And on-site installations also include free in-person training and onboarding.
- They also protect your connection with multiple layers of 4G failover so local internet and phone outages don’t impact your service.
Bring b-hive calling features to your other apps
- b-hive integrates into both Microsoft Teams and Salesforce so you can keep your workflow the way you like it while utilizing b-hive calling features.
![](https://d3bql97l1ytoxn.cloudfront.net/app_resources/250911/feature/img5483652143648678171.png)
b-hive Communicator
The all-in-one platform for great conversations. With a single phone service app for calling, video, text, collaboration, voicemail, and fax, you can always come through for your customers and teammates.
Connected teams build stronger businesses
- Communicator is where conversations happen quicker, customer issues resolve in record time and your team can collaborate like never before.
Provide better customer experiences
- With Communicator, conversations can happen the way they need to. Follow up a phone call with a text or move a chat into a video call or screen share.
New ways for your team to collaborate
- Give employees more flexibility and watch as teamwork becomes easier and more effective, no matter where your team is.
All-new mobile app
- Carry your conversations with you. Place calls, send texts, video conference, and collaborate with your teammates—all from your business phone number.
![](https://d3bql97l1ytoxn.cloudfront.net/app_resources/250911/feature/img117325627674428051.png)
SIP Trunking
Scale your operations Cut your phone bill. Keep your existing hardware and ditch your landlines for a more flexible and affordable cloud-based business phone service.
Your business phones. Now more connected.
- The features you expect and more, with the ability to scale instantly.
Painless portal management
- Control your phone services across multiple locations and teams from a single dashboard.
Cut your phone bill and scale when you need to
- Not only do SIP trunks eliminate your traditional phone provider, but they also provide a flexible and scalable set up so you only pay for what you need—and only when you need it.
They have a strong connection to satisfied customers
- Every customer receives 24/7, US-based service from one of their very own best people. And on-site installations also include free in-person training and onboarding.
![](https://d3bql97l1ytoxn.cloudfront.net/app_resources/250911/feature/img2103296286527670919.png)
Business Texting
Better customer engagement with SMS. Reach customers on their phones—where they’re more likely to engage—with one-on-one conversations or broader sales & marketing campaigns.
Give personalized attention at scale
- Reach new people and engage with existing contacts in more meaningful ways.
Divide and conquer with custom audiences
- Group contacts together for outbound text messaging or to route their incoming texts to certain agents.
Broaden your reach without adding more resources
- Accomplish more in less time. You can schedule bulk text messages as one-offs or a series and respond automatically based on incoming keywords.
![](https://d3bql97l1ytoxn.cloudfront.net/app_resources/250911/feature/img7949177256143811812.png)
Contact Center
Power your customer experience with b-hive Virtual Contact Center. Broadvoice b-hive Virtual Contact Center is a cloud-based solution that’s powerful, cost-effective, agile, and right-sized for your small and medium business.
Level the playing field
- With no upfront investments, lower operational costs, enhanced security, and greater scalability, the b-hive Virtual Call Center solution essentially levels the playing field, enabling you to deliver an exceptional customer experience on par with big brands.
Focus on improving customer experience
- Easy deployment, setup, and training; no hardware installation is needed. A browser-based app can be set up with a few clicks. An intuitive user interface is easy to learn, so your call center can be up and running quickly.
![](https://d3bql97l1ytoxn.cloudfront.net/app_resources/250911/feature/img5639563070614772618.png)
Microsoft Teams
Microsoft Teams can bridge the gaps for remote work. Within Teams, you can chat, conference and work on shared files created with Office 365 apps and more. Add b-hive and also be able to meet all your team’s external calling needs in one platform.
Click to call
- Call externally quickly with Microsoft Teams with the click of your mouse.
Microsoft CRM integration
- Bridge the gap between Salesforce and collaboration with b-hive.
Team collabortaion
- Collaboration, messaging and voice all in one convenient platform.
Auto attendant
- Manage your company call menus and then feed the call directly into Microsoft Teams.
Call recordings
- Record calls for supervisor auditing include 500MB of storage per seat.
![](https://d3bql97l1ytoxn.cloudfront.net/app_resources/250911/feature/img8741263185003186049.png)
Salesforce Integration
They’ve paired b-hive cloud communications platform with Salesforce, so you can manage your funnel, build customer relationships and leverage calling features using b-hive directly within your Salesforce instance.
Keep track of conversations
- Simply click to dial directly from a contact record in Salesforce. B-hive will record the calls so your sales and service teams can listen to calls directly from Salesforce for accurate record-keeping and/or training to improve customer interactions.
Simplify data entry
- Make a call, log a case, or enter a new lead. It’s that simple, b-hive for Salesforce automatically matches incoming calls with customer records stored in Salesforce, triggering screen pops with key customer information and provides the ability to create a record on the fly, removing the need to toggle between systems.
Keep accurate call history
- b-hive for Salesforce will automatically log inbound and outbound calls including call time and call recording at the record level in Salesforce.