NWN Carousel

Cloud communications service provider

Transform your hybrid work experience

NWN Carousel is focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We offer solutions-as-a-service that help organizations securely work from anywhere. With over 7,000 customers throughout the U.S., we provide integrated unified communications, security, devices, contact centers, visual collaboration, and connectivity through our advanced technology solutions—all powered by an Experience Management Platform (EMP).

Top Features

  • Superior support

    The Experience Management Platform (EMP) provides all the support you need, when you need it. Our omnichannel approach to customer support lets you initiate a request, log a ticket, access self-help / self-service, or review your performance dashboard your way. Our EMP platform ensures that requests and requirements are fulfilled quickly, seamlessly, and consistently across your entire portfolio of integrated solution offerings.

  • Command center

    Our state-of-the-art Command Center is always on, ready to troubleshoot and resolve critical issues quickly and efficiently. The Command Center is staffed with industry-certified engineers with the technical expertise and customer focus to deliver your needs. For over a decade, the Command Center has managed tens of thousands of devices for hundreds of organizations nationwide.

  • Managed IT services

    Technology changes fast, and you need a partner to help you navigate those changes faster. From assessment and design to installation and lifecycle management services, we have the expertise and experience to keep your business running at full speed. Our certified experts can help you navigate the technology landscape, ensuring you receive maximum value from your investments.

  • Flexible delivery

    Whether you run your business on-premise, hosted, or in the cloud, NWN Carousel’s subscription-based (SaaS) model ensures that our solutions are designed and customized to align with your organization's current and future needs. We’re helping companies move from a CapEx to an OpEx model while achieving predictable costs and measurable ROI.