Nextiva

Phone service that works the way you do

• VoIP phone service with advanced features to improve your workflow. Know why someone is calling before you take their phone call.

Manage every conversation in one place

• Capture every interaction across phone calls, emails, and texts in a single platform. Focus on what customers say — not where they say it.

Set up your business phone system in minutes

• No waiting to install your telephone service. Set up your VoIP phone service in record time. You'll dig our drag-and-drop Call Flow Builder, too.

Come together to make work easier

• Create collaboration rooms for every project, topic, or team.
• Message teammates directly, in a group, or in a room. Work efficiently across projects and teams with searchable files, links, and context.

Stop playing catch up

• Give everyone the information they need to act instantly.
• Easily create notes on contacts and calls, plus enjoy powerful search functionality on transcriptions. Share files, attachments, and links across teams to save time and improve efficiency.

Meet on anything with a screen

• Bring teams together with video conferences.
• Schedule and host online meetings with teams and guests. Present, screen share and file share on app or browser with no download needed.

Break free from busywork

• Use pre-built templates for automated reminders for teams and customers around forgotten tasks, follow-ups or check-ins to increase workplace productivity.
• Automate and give quality time to what matters.

Use your favorite calendar

• Schedule meetings without leaving your workspace.
• Simplify planning by integrating your existing calendar into your workspace. Create and keep meetings without switching apps.

Customer journey and sentiment

• Know the mood of prospects and customers. Get real-time alerts based on conversations that allow your team to see which customers need quick attention and act fast.

Customer clairvoyance

• Send automatic surveys after any interaction with customers. See responses directly in the continuous conversation. Know how they feel and respond based on feedback.

Become a mind reader

• Know customers before you pick up the phone. Call Pop instantly shows important caller details on your screen. See customer sentiment, survey responses - even the value of the account calling.

Automations that improve the experience

• Keep customers engaged with intelligent automation. See positive and negative sentiment changes and automate actions to engage customers based on their experience.

Meet your customers where they are

• Get unified reporting across channels.
• A single interface simplifies the agent experience.
• Skills-based routing places issues with the right agents.
• Fragmented customer communication comes together with continuity across voice, email, SMS, webchat, video, and social media.

Strike the right balance with inbound and outbound calls

• Screen pops allow agents to tailor their service.
• Robust outbound dialers maximize agent-to-customer connections.
• Speech-enabled IVR lets customers serve themselves.
• Deliver personalized service, proactively communicate with customers, and align agents with your traffic as it ebbs and flows with automatic adjustments.

Speed things up with intelligent virtual agents (IVA)

• Handle high call volumes with self-service interactive voice response (IVR) and let IVAs manage the routine things so that your live agents can take the calls that need a more human touch.
• Stay in compliance with IVAs handling sensitive data.
• Let IVAs solve problems quickly with self-service.
• Assign repetitive tasks to IVAs and reduce costs.

Your contact center and agents reach their full potential

• Quality monitoring and coaching tools
• Scheduling, adherence, and intraday capabilities
• Multi-skill, multi-channel staffing forecasts
• Workforce management (WFM) and workforce optimization (WFO) capabilities give businesses the tools to forecast, accurately staff, and improve agent performance.

Your contacts and teams are just one click away

• Instantly call, conference, chat, video or share screens with individuals or groups.

Save time and get more done — with one app

• All of your communication tools live together in the same app on mobile and desktop.

Switch between desktop and mobile seamlessly

• Take business calls, message contacts, and more on your Apple or Android smartphone.