NICE CXone

Summary

NICE CXone

Complete CXi platform for every journey

Rating 4/5 Based on 1649 reviews

Overview

Transforming one-on-one experiences in the contact center

Transforming one-on-one experiences in the contact center

NICE CXone is the leader in cloud contact center software, offering the world’s #1 cloud customer experience platform. Our solution combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation, and Artificial Intelligence on an Open Cloud Foundation. Empowering organizations to deliver exceptional customer experiences, we act smarter and respond faster to consumer expectations. CXone is not just a platform; it's a smarter way of thinking and a harder-working solution. Only CXone delivers CXi: providing frictionless experiences across the entire customer journey for the contact center and beyond.

Solutions Offered
CCaaS | Omnichannel Routing | Analytics | WFO/WFM | AI | VaaS | FedRamp Certification

Features and Benefits

Top 5 things to know

• We are the industry leader in Contact Center as a Service 'CCaaS'.
• Our core product set is the 'CXONE' Platform. It transforms the customer experience and leads to deeper brand loyalty.
• NICE inContact helps contact centers around the world create profitable customer experiences through our powerful portfolio of cloud-based call center ACD, call routing, self-service IVR, and agent optimization solutions.
• Our software enables contact centers to operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth.

Top 5 things that make NICE CXone different

• We are ONE solution - full Contact Center technology stack - core functionality is proprietary.
• CXone is the first and only platform unifying best-in-class omnichannel routing, customer analytics, workforce engagement, automation and AI—all built on an Open Cloud Foundation.
• We pay/commission on the full stack of technology vs. our competitors. You will be paid commissions on all CXONE products.
• We are the industry leader, with over 500,000 agents utilizing the platform at one time. Over 1700 staff in R&D.
• Over 30 digital channels and FedRamp certified.

Top 5 customers that choose NICE CXone

• Any business that has a 'Customer Service' Department.
• Digital Customer Service (Omnichannel), Customer Experience Contact Center Management, Security & Compliance.
• Disaster Recovery, Collections, Government and Education (Public Sector), Financial Services
• Healthcare, Nonprofit Fundraising & Sales, Business process outsourcers (BPO)
• Small Business, Mid-Market, and Enterprise

Top 5 benefits

• When using NICE inContact, you will have the most advanced services in a unified suite of contact center software.
• We can transform your contact center from a cost center to a profit center.
• We pay/commission on more of the technology stack than any other vendor in our space.
• Increases client acquisition rates, and reduces onboarding time.
• Your clients' needs will be able to grow within our robust platform and offerings: "Land and Expand."

Reviews

Customer Reviews

1-3 of 1649 reviews

Victoria W.

  • Market Research
My rating: 5/5
11/11/2024
Platform that facilitates work on calls
What do you like best about the product?

I really liked this service, especially the voice recognition, the calls are faster and we can manage our time. I also like how easy it is to modify and use the supervisor console.

What do you dislike about the product?

It needs to improve the responses to make them faster. But the rest works well.

Salman K.

  • Wholesale
My rating: 5/5
11/11/2024
NICE CXone flexible with cool and suitable features
What do you like best about the product?

The best thing about this great tool is its great call routing capability and flexibility with the actual call options. On the other hand, the interface is good, easy to use and you can move comfortably through its system.

What do you dislike about the product?

I think they should improve their technical support and response times.

Verified User in Consulting

  • Consulting
My rating: 5/5
2/11/2025
Extremely Helpful
What do you like best about the product?

It's resourceful and helpful when looking for valuable information.

What do you dislike about the product?

I don't have no dislikes about NICE CXone

Additional Information

Terms & Conditions

Terms of Service
Privacy Policy

Support

Lydia Gallegos / National Partner Manager

EmailLydia.gallegos@niceincontact.com
Phone501.960.6109
Read Documentation

Questions And Answers

No questions have been asked.

    Resources

    NICE CXone - Enable Financial Service Companies to Keep Their Businesses Running During COVID-19 - Case Study

    Download PDF

    NICE CXone - Personalized, AI-driven routing with Predictive Behavioral Routing for CXone

    With the industry’s largest database of customer behavioral profiles & advanced analytics, we help your customers have impactful conversations with your employees.

    NICE CXone - NICE Nexidia Predictive Behavioral Routing for CXone

    Watch and learn how Predictive Behavioral Routing uses advanced analytics and personalization to match customers with employees for the most productive conversations possible.

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