Complete CXi platform for every journey

Transforming one-on-one experiences in the contact center

NICE CXone is the leader in cloud contact center software, offering the world’s #1 cloud customer experience platform. Our solution combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation, and Artificial Intelligence on an Open Cloud Foundation. Empowering organizations to deliver exceptional customer experiences, we act smarter and respond faster to consumer expectations. CXone is not just a platform; it's a smarter way of thinking and a harder-working solution. Only CXone delivers CXi: providing frictionless experiences across the entire customer journey for the contact center and beyond.

Solutions Offered
CCaaS | Omnichannel Routing | Analytics | WFO/WFM | AI | VaaS | FedRamp Certification

Top Features

  • Top 5 things to know

    • We are the industry leader in Contact Center as a Service 'CCaaS'.
    • Our core product set is the 'CXONE' Platform. It transforms the customer experience and leads to deeper brand loyalty.
    • NICE inContact helps contact centers around the world create profitable customer experiences through our powerful portfolio of cloud-based call center ACD, call routing, self-service IVR, and agent optimization solutions.
    • Our software enables contact centers to operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth.

  • Top 5 things that make NICE CXone different

    • We are ONE solution - full Contact Center technology stack - core functionality is proprietary.
    • CXone is the first and only platform unifying best-in-class omnichannel routing, customer analytics, workforce engagement, automation and AI—all built on an Open Cloud Foundation.
    • We pay/commission on the full stack of technology vs. our competitors. You will be paid commissions on all CXONE products.
    • We are the industry leader, with over 500,000 agents utilizing the platform at one time. Over 1700 staff in R&D.
    • Over 30 digital channels and FedRamp certified.

  • Top 5 customers that choose NICE CXone

    • Any business that has a 'Customer Service' Department.
    • Digital Customer Service (Omnichannel), Customer Experience Contact Center Management, Security & Compliance.
    • Disaster Recovery, Collections, Government and Education (Public Sector), Financial Services
    • Healthcare, Nonprofit Fundraising & Sales, Business process outsourcers (BPO)
    • Small Business, Mid-Market, and Enterprise

  • Top 5 benefits

    • When using NICE inContact, you will have the most advanced services in a unified suite of contact center software.
    • We can transform your contact center from a cost center to a profit center.
    • We pay/commission on more of the technology stack than any other vendor in our space.
    • Increases client acquisition rates, and reduces onboarding time.
    • Your clients' needs will be able to grow within our robust platform and offerings: "Land and Expand."