AppDirect SmartSupport Premium

Support for cloud apps and devices

Customers Served


Customer Satisfaction


First Call Resolution


An easy and affordable way to address SaaS and IT needs

AppDirect SmartSupport Premium gives you an easy and affordable way to address SaaS and IT needs, without owning IT staff. Need help using and troubleshooting your cloud apps? SmartSupport Premium covers your support from the cloud to the ground! Our solution provides support for cloud apps, personal computing devices (desktops, laptops, mobile), peripherals including POS hardware, connectivity issues and more.

Starting at $14.95 /Month

Top Features

  • Support at your fingertips

    Get access to experienced technical support experts that take care of solving the critical issues you encounter with your business' devices, peripherals, cloud services, security software and more.

  • Rapidly deploy cloud services

    Whether you need help to configure security software or want guidance on installing finance or accounting apps, an AppDirect expert will make it easy to get your cloud services up and running.

  • Access to cloud experts anytime, anywhere

    Access Cloud App Support 24/7, wherever you are, whatever the problem. We will provide quick assistance so you can get back to business.

  • Fix problems remotely

    AppDirect experts can remotely access your computer to diagnose and repair your business' technical issues.

  • Track record of experience

    AppDirect has more than a decade of experience delivering support to millions of businesses and consumers around the world. With our continued investment in IT Certifications, specialized training and Learning and Development programs, you'll get effective service from trusted IT experts.

  • Help on your terms

    No costly onsite technician fees. No need to work around someone else's schedule. AppDirect experts are always available via phone or chat.

Hear what others have to say

“Your agents always get me out of a jam. Very helpful no matter what time of day I call. Love the Business Cloud HelpDesk service. Thank you.”
Walter P.
“The patience, the kindness, the willingness to help ...he was always looking for more ways to help when I was ready to give up. He was the epitome of an example of what service, in any way, shape or form should be given to customers. Thank you.”
Evie B.
“The Business Cloud HelpDesk team was able to recover all my lost emails which were critical. I don’t know what I would have done had they not been recovered. Their professionalism and interaction with me was excellent.”
Timothy W.
“This is the best investment I ever made. The BCHD techs are very knowledgeable.”
Albert H.