AppDirect SmartSupport Premium

Support for cloud apps and devices

Computer Hardware and Software

SmartSupport Premium offers you a one-stop solution to remotely resolve issues with your hardware and software quickly, without disrupting your business.

Here are just some of the ways we can help:

  • Troubleshooting hardware components
  • Driver and OS upgrades
  • File and printer sharing
  • User profile management
  • And more!

Cloud App Support

An AppDirect HelpDesk agent can guide and provide support as you learn to setup and use your new cloud-based applications.

Some of the cloud app categories we can assist you with:

  • Customer management
  • Finance and accounting
  • Marketing
  • Online presence
  • Operations management
  • Workforce planning
  • Point of Sale
  • And more!

Peripherals, Tablets and Mobile Devices

Get step by step guidance on how to setup or troubleshoot your devices and peripherals.

This includes:

  • Bluetooth-enabled devices (headsets, mouse, keyboards, keyboards, speakers, docking station etc.)
  • iOS, Android and Windows smartphones and tablets
  • Printers, scanner and fax machines
  • External hard drives (Flash, USB etc.)
  • And more!

Networking Devices

Get assistance setting up, troubleshooting and configuring your office's wireless network.

We help with:

  • Setup wireless network
  • Connection and broadcast issues
  • Hotspots and in-store wi-fi
  • Enablement of wi-fi peripherals
  • And more!

Malware Removal

Tackle malware and viruses so that you can get your computer back up and running in no time.


  • Complete scan of PC to remove any viruses, spyware and other malicious programs
  • Installation of the latest anti-virus, anti-spyware, pop-up blocker and firewall software
  • Updating computer with latest security patches
  • And more!

Backup, File Sharing & Security

Ensure your files and data are safely stored on the most popular online backup applications like Mozy, Carbonite, iCloud, Dropbox and more!

Typical support tasks include:

  • Installation, configuration and account creation
  • Troubleshooting and help with recovery of lost files and data
  • Backup restoration

POS Hardware

Get help troubleshooting your talech-approved POS hardware like receipt printers, bar code scanner and credit card readers.

Pairing hardware

  • Understanding error codes