A single cloud platform for voice, video, chat and contact centre
Your communication software is a distinct source of speed for your business. It drives the agility and fidelity of all your employee and customer interactions, leading to less churn and more revenue. 8x8 X Series Cloud Communication Software gives you one platform solution for communications and contact centers, one system of engagement and one system of intelligence that lets you arm employees with the exact tools they need to communicate, collaborate and access data and experts. The ability to configure tailored plans across 8 service levels provides the lowest possible total cost of ownership. Enable your enterprise to operate at the speed today’s businesses require.
The Knowledge Worker Plan
The X2 plan is well-suited for most employees. It also includes one application for business voice, team messaging and meetings. Users can access the essential communication and collaboration features through the desktop app, mobile app, or a desk phone.
The Voice-Focused Contact Center Associate Plan
The X6 plan is made for the voice-focused contact center. It combines the same collaboration and telephony capabilities of X4 along with contact center-centric functionality for voice-based interactions and integration with common customer relationship management (CRM) applications.
The Supervisor / Administrator Plan
The X4 plan is designed for supervisors and administrators. Supervisors can use more advanced analytics and wallboards to improve employee productivity. The Barge-Monitor-Whisper feature allows supervisors to interrupt calls, monitor calls silently, or speak only to the agent without the end customer hearing. Administrators can optimize service quality through dashboards and improve operations and call handling.
The Multichannel Contact Center Associate Plan
The X8 plan is the best plan if you’re looking for customer experience transformation through a multichannel contact center. For a multichannel associate or a contact center manager, the X8 plan comes complete with a full suite of analytics, integrations and the latest contact center functionality, like co-browse, quality management, and outbound predictive dialing.
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Terms of Service