8x8 Contact Center
Create winning experiences
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Connect & collaborate easily with agents, employees and customers.
8x8 Contact Center is a complete, reliable, and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on a single cloud communication platform, this service makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization. Moving contact center operations to the cloud means there’s no hardware to buy or software to install. This means a faster return on investment (ROI) for your business while providing superior customer service.
Top Features
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Improve Relationships
Build lasting loyalty with a complete, high performance solution that powers exceptional customer experiences.
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Reduce Costs
Reduce IT dependency with an all-inone, fully browser-based product that requires no downloads, no coding, and no hassle.
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Improve Efficiency
Activate agent potential with timely feedback, intelligent coaching and collaboration tools for continuous improvement.
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Increase Flexibility
Support new ways of working with unified collaboration tools and easy access from any device, anywhere.
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Gain Insight
Act with confidence with AI-powered recommendations for agents, supervisors and contact center leaders to amplify the customer experience.
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Productivity
Ensure productivity and support work-from-home agents with a unified toolset that eliminates app confusion.
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Timely feedback
Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.
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Effective Customer Success
Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.
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Self-service options
Design better experiences with support for all channels and proactive, AI-powered self-service options for today’s digitally connected customers.
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