8x8 Contact Center

Create winning experiences

Connect & collaborate easily with agents, employees and customers.

8x8 Contact Center is a complete, reliable, and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on a single cloud communication platform, this service makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization. Moving contact center operations to the cloud means there’s no hardware to buy or software to install. This means a faster return on investment (ROI) for your business while providing superior customer service.

Top Features

  • Improve Relationships

    Build lasting loyalty with a complete, high performance solution that powers exceptional customer experiences.

  • Reduce Costs

    Reduce IT dependency with an all-inone, fully browser-based product that requires no downloads, no coding, and no hassle.

  • Improve Efficiency

    Activate agent potential with timely feedback, intelligent coaching and collaboration tools for continuous improvement.

  • Increase Flexibility

    Support new ways of working with unified collaboration tools and easy access from any device, anywhere.

  • Gain Insight

    Act with confidence with AI-powered recommendations for agents, supervisors and contact center leaders to amplify the customer experience.

  • Productivity

    Ensure productivity and support work-from-home agents with a unified toolset that eliminates app confusion.

  • Timely feedback

    Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.

  • Effective Customer Success

    Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.

  • Self-service options

    Design better experiences with support for all channels and proactive, AI-powered self-service options for today’s digitally connected customers.

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