Windstream Enterprise SD-WAN Concierge™
Summary

Windstream Enterprise SD-WAN Concierge™
Transform network and customer experience
Developer:Windstream Enterprise
Reviews
Customer Reviews
1-2 of 2 reviews
MM

Will R.
- System Administrator at Grand Appliance and TV
- Grand Appliance and TV
- Building Materials
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
010/4/2019
Terrible provider. Billing is a nightmare, zero support, EXPENSIVE.
Describe the project or task the product helped with:
We used Paetec for our hosted voice platform back in 2010, until they were bought by Windstream. Windstream promptly ruined the relationship - poor quality of service, increased our rates, and couldn't match their SLA. We eventually were given substantial back payments and switched to Earthlink. A few years later, Windstream bought Earthlink and the same thing happened - poor QOS, high turnover for represenatives, bill rate increases, and a billing disaster. Then they filed Chapter 11 and it all went to hell. We're now with Ring Central.
What do you like best?
Nothing. They were terrible to do business with.
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Michael M.
Average ISP
Windstream provided WAN/MPLS connectivity, Voice PRIs and data centers.
Customer service was good. It was easy to open tickets through their portal or via their 800 number. MPLS network was managed by windstream so lessened the responsibilty and workload on our side.