Convergia CxC 3CX

by Convergia

Cloud PBX phone system

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Automate Call Flows with 3CX Call Flow Designer

Save employees time and improve the customer experience with 3CX Call Flow Designer (CFD). The easy-to-use visual app lets you easily create strategic call flows and voice apps so agents can handle calls more efficiently and customers get where they need to go faster. Enhance your phone support structure and delight customers with a professional support portal. Create rules for call routing based on customer type, time of day, and more so no call goes unanswered. In addition, the authentication and credit card components ensure that security and privacy are taken care of.

Automate call handling

  • Route calls based on time of day or customer input
  • Authenticate callers based on customer ID or other input
  • Automatic outbound dialer & callback scheduler
  • Implement a voice payment gateway

User-friendly drag & drop interface

  • No programming required – graphical interface with drag & drop
  • Visually design applications in hours rather than weeks
  • Include control components such as conditions, loops, and variables
  • Multi language text to speech and speech to text

Ready to use call flow building blocks

  • Fully configurable, pre-built components
  • Implement voice input, record, email sender, menu & more
  • Secure & private authentication, user input & credit card
  • Components for encryption, CRM lookup, database access & more

Automate responses using text to speech

  • Leverages Text to Speech (TTS) and Speech to Text (STT)
  • Recognizes over 120 languages and variants
  • Able to customize the pronunciation of words
  • CFD uses NLP (Natural Language Processing) capabilities

3CX CRM Integration

Know exactly who is calling and have the customer record open before picking up the phone.

  • Easily done when integrating your CRM or helpdesk system with 3CX!
  • No copying and pasting of numbers and calls are journaled for future reference
  • Click2Call directly within any CRM or helpdesk platform
  • Resolve issues faster by having immediate access to customer service records
  • Automatically create new contacts and answer existing leads with a personalized greeting
  • Save your agents’ precious time and boost customer satisfaction

Leverage and integrate your CRM and 3CX investments

  • Impress customers and save your staff tedious searching time
  • Logs call to the customer record so you can see call history
  • Creates a new customer record for new numbers
  • Matches caller ID to a record in your CRM

Improve your sales force efficiency

  • Build custom call flows to automate questions and workflows
  • Automatic call journaling removes tedious manual call entries
  • Save agents time by automatically popping up customer records
  • Launch calls in a single click right from your CRM

3CX supports popular CRM and helpdesks

  • Salesforce, Freshdesk, Microsoft Dynamics, Microsoft 365, Zendesk, Hubspot, and many more
  • Convergia can add new CRM custom integrations with 3CX REST API