Vonage Contact Center (VCC)

Cloud contact center software solutions

Platform that unifies business communications & contact centers

Vonage Contact Center is a CRM-integrated contact center solution designed specifically for mid-market businesses. It brings unified communications and contact center technology together to deliver a superior customer and agent experience while reducing IT complexity and lowering operating costs. It provides customers with an integrated offering (from carrier to application) that simplifies communications with one partner for service and support. All backed by proven 99.999% reliability delivered on a carrier strength network.

Top Features

  • Full CRM integration

    CRM customer data and insights help deliver personal and positive experiences.

  • Right data at the right time

    Customized dashboards provide an instant view of engagement histories.

  • Omnichannel

    Quick routing to reach customers on their channels of choice.

  • Efficiency and the CX

    Automated resources create time to address more complex customer concerns.