Platform that unifies business communications & contact centers
Vonage Contact Center is a CRM-integrated contact center solution designed specifically for mid-market businesses. It brings unified communications and contact center technology together to deliver a superior customer and agent experience while reducing IT complexity and lowering operating costs. It provides customers with an integrated offering (from carrier to application) that simplifies communications with one partner for service and support. All backed by proven 99.999% reliability delivered on a carrier strength network.
Full CRM integration
CRM customer data and insights help deliver personal and positive experiences.
Right data at the right time
Customized dashboards provide an instant view of engagement histories.
Quick routing to reach customers on their channels of choice.
Efficiency and the CX
Automated resources create time to address more complex customer concerns.
Vonage Contact Center (VCC) - Introduction
Vonage Contact Center is a CRM-integrated contact center solution that brings unified communications and contact center technology together to deliver superior customer and agent experiences.
Vonage Contact Center (VCC) - An in-depth overview
Learn about the Vonage Contact Center platform and its main features, all seamlessly integrated with Salesforce.
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