Nextiva NextOS

Customer experience management software

Track & share information across business, empower teams to act

NextOS brings all of your customer and team communication tools in one place. This platform allows companies to connect all communication channels together with Nextiva's business applications. It eliminates the need for several siloed, individual applications. It also provides ready-made solutions to help organizations operate with a centralized view of their customers. Know how customers feel at any moment by tracking every interaction with your business and sharing customer information in real-time across your entire business to empower everyone to make better decisions.

Top Features

  • Unify Communications

    A single powerful platform with phone, email, chat, and SMS that captures and analyzes all data for every interaction.

  • Deliver Smarter Experiences

    Intelligent tools are at your fingertips. Streamline pipelines, manage cases, and proactively resolve issues.

  • Make Better Decisions

    Nextiva Analytics connects the dots, turning raw data into actionable insight for your business.

  • Know your Customers

    Not all customers are alike. NextOS tracks every customer’s sentiment, experience, and gets feedback about their journey, in real-time.

  • Actively Engage

    Delight customers by sending the right message at the right time. Use customer journeys to automate personalized messages that scale effortlessly.

  • Automate Workflows

    Reduce manual steps to increase efficiency. Deliver great customer experiences consistently.