Nextiva NextOS

by Nextiva

Customer experience management software

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Track & Measure Everything

Understand your customers in real-time. Every customer goes through an individual journey and knowing how they feel is important to the success of any business. Track & measure everything.

Know How They're Feeling

Analysis engine allows you to see how each customer feels about your product or business in real-time by automatically analyzing phone, email, chat, and SMS communications.

Customer experience score

  • One score, composed of every individual interaction along the customer journey.

SmartTopics

  • SmartTopics are to regular case tags what FitBits are to bracelets.

Customer sentiment

  • Know how the customer feels before you even read their message.

Survey Everyone

Collect customer and employee feedback automatically after every interaction through your website, email, or SMS.

  • Track how customers feel in real-time and act.
  • Analyze and track trends over time.
  • Optimize and improve problem areas quickly.

Get the answers your business needs

  • Understand your audience, make better business decisions, and solve customer issues. Use online survey software in many ways to make better-informed decisions across your entire business.

Use Smart Automation

Engage each customer at the right time with the right message based on individual interactions or historical insight gathered over time. Create an amazing and predictable customer experience to retain customers and increase sales.

Free everyone from repetitive busy work

  • Put a system of automated actions and notifications in place to engage customers at the right time with the right message. Exceed customer expectations without doing any extra work.

View. Analyze. Act.

Make better decisions with visual, interactive, and analytical tools. Easily recognize your business trends.

Predictive analysis

  • Uncover business trends in your customer journey and operations based on historical data.
  • Tools - Trend Analysis, Period Analysis, Comparison Analysis, Next Issue Resolution Analysis.

Monitoring tools

  • Broadcast real-time information and react to, identify, and resolve issues faster with more decisive solutions.

Interactive displays

  • Create a daily competition to motivate performance. Increase employee engagement by up to 48%.

Native Applications

Use their built-in suite of tools to keep your entire toolset in one workspace. Manage everything from one central location with a simple out-of-the-box solution.

APIs

  • Easily expand the capabilities of your existing toolset with the power of NextOS. Bring all of your tools together into one secure workspace built for enterprise-level work.

Use NextOS to Boost Productivity

Do yourself and your employees a favor. Automate repetitive tasks like looking up information, account history, and sending replies. Be equipped with a holistic and complete view of your customers in real-time.

Productivity simplified

  • Combine multiple capabilities into a single screen for maximum productivity. Smart widgets, company wikis, and automatic customer data.