
IntelePeer Atmosphere SmartFlows
Enhance customer experience in seconds

Atmosphere SmartFlows features
Create omni-channel, communications-enabled workflows.
Natural language processing
- Allow customers to speak their input with built-in speech recognition
- Measure sentiment and tonality of text responses
- Detect the language of a given text to aid in routing or analysis
Speedy solutions
- Adjust menu audio, transfer numbers, and flow logic as needs change
- Integration guides quicken integration process
- Pre-built templates spark immediate solutions
Built-in integrations
- Social media integrations (WhatsApp and Facebook)
- IBM Watson, Amazon Web Services, and Google Cloud
- Integration guides for commonly used apps like Slack, Jira, Salesforce, and more
Automated routing
- Route calls based on time of day and day of the week
- Route calls based on percentage so no call center gets overloaded
- Route calls to local agents based on incoming area code
Audio library
- Upload recordings
- Manage recordings made during calls
- Easily manage, download, and edit audio files
Pre-built templates
- Industry and use case-specific templates can kick-start flow building
- Discover new and innovative ways to use Atmosphere SmartFlows®
- See the most effective and powerful features in action