IntelePeer Atmosphere SmartFlows

Natural language processing

• Allow customers to speak their input with built-in speech recognition
• Measure sentiment and tonality of text responses
• Detect the language of a given text to aid in routing or analysis

Speedy solutions

• Adjust menu audio, transfer numbers, and flow logic as needs change
• Integration guides quicken integration process
• Pre-built templates spark immediate solutions

Built-in integrations

• Social media integrations (WhatsApp and Facebook)
• IBM Watson, Amazon Web Services, and Google Cloud
• Integration guides for commonly used apps like Slack, Jira, Salesforce, and more

Automated routing

• Route calls based on time of day and day of the week
• Route calls based on percentage so no call center gets overloaded
• Route calls to local agents based on incoming area code

Audio library

• Upload recordings
• Manage recordings made during calls
• Easily manage, download, and edit audio files

Pre-built templates

• Industry and use case-specific templates can kick-start flow building
• Discover new and innovative ways to use Atmosphere SmartFlows®
• See the most effective and powerful features in action