Talkdesk CX Cloud

Optimize your contact center processes

Automating every step of the customer journey.

Talkdesk CX Cloud offers businesses the most comprehensive, cloud-native suite of end-to-end contact center solutions. Complete omnichannel support through customer engagement applications enables organizations to intelligently interact with customers on the channel of their choice. Built-in workforce engagement tools, featuring integrated desktop, mobile agent, workforce management, quality management, and call recording, ensure teams are engaged, empowered, and productive. Deep data analytics offers companies valuable insight to ensure peak operational performance, including real-time operational dashboards and business intelligence tools.

Top Features

  • Global Communications Network

    Talkdesk Global Communications Network delivers the industry’s highest reliability and calls quality in the cloud contact center industry, backed by the first and only 100% uptime SLA.

  • Low-, no- and custom-code tools

    Talkdesk Builder offers a full range of development tools, including APIs, SDKs, and low-code and no-code interfaces, for unlimited and accelerated contact center customization across Workspaces, routing, reporting, and integrations.

  • Talkdesk AI

    Our powerful CX Cloud platform includes AI apps that automate customer self-service, empower agents, mitigate fraud, and operationalize AI to deliver a faster and more frictionless customer experience.

  • Flexible deployment options

    The microservices-based and cloud-native architecture enables Talkdesk to offer flexible contact center deployment options. Users can maximize telephony investments, store key data in the region of their choice for regulatory compliance, and leverage private cloud storage to meet legal requirements.

  • 80+ AppConnect solution marketplace

    Industry-leading customer experience marketplace, AppConnect, with 1-click access to over 80 offerings.

  • 30+ security certifications

    We provide a better way to trust with a secure platform with 30+ security certifications, including SOC 2 and 3, ISO 27001, PCI DSS Level 1, HIPAA, and GDPR.

  • 60+ pre-built integrations

    We provide a better way to connect with out-of-the-box integrations with 60+ CRM and other business systems.

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