Take calls immediately with a cloud-based voice solution that works right out of the box.
Use what you have
Integrate your preferred call center solutions with Zendesk. Plug into any of our 90+ telephony providers or build your own integration.
Customize with Apps
Extend voice capabilities with additional tools and services, such as advanced call transcription, redaction, and quality assurance capabilities.
Routing and Queuing calls
Ensure callers always reach the right agent at the right time with interactive voice response (IVR) routing, group routing, overflow, and after-hours routing. Set your maximum queue size and wait time and allow callers to request a callback instead of holding.
Monitoring and Reporting
Measure and improve your phone support operations with real-time analytics. Cross-channel reporting lets you compare performance to messaging, email, chat, and other conversational experiences. Monitor and record call to ensure quality conversations while protecting customer privacy.