Zendesk Talk
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Get the 411 - Jump-start your calls
Take calls immediately with a cloud-based voice solution that works right out of the box.
Use what you have
- Integrate your preferred call center solutions with Zendesk. Plug into any of our 90+ telephony providers or build your own integration.
Customize with Apps
- Extend voice capabilities with additional tools and services, such as advanced call transcription, redaction, and quality assurance capabilities.
Routing and Queuing calls
- Ensure callers always reach the right agent at the right time with interactive voice response (IVR) routing, group routing, overflow, and after-hours routing. Set your maximum queue size and wait time and allow callers to request a callback instead of holding.
Monitoring and Reporting
- Measure and improve your phone support operations with real-time analytics. Cross-channel reporting lets you compare performance to messaging, email, chat, and other conversational experiences. Monitor and record call to ensure quality conversations while protecting customer privacy.