Freshdesk

by Freshdesk

Deliver faster and easier customer service

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Delight your customers with effortless customer support

Freshdesk is a cloud-based customer support software that is feature-rich and easy to use. With multiple support channels, including live chat, email, phone, and social media, you can help customers through their preferred communication methods. The intuitive inbox and robust filtering options make it easy to stay on top of support tickets. The customer portal allows you to customize and create a database of self-service articles. Additionally, the service level agreement (SLA) feature enables your team to define and track support resolution times.

Top Features

  • Delight customers effortlessly

    Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.

  • Make every agent a customer champion

    Give agents more context and automation to proactively understand customer needs and offer the next-best action.

  • Support desk

    Solve inquiries faster and personalize conversations with intuitive & collaborative support. Uncomplicate customer support with a consumer-grade solution that’s fast to launch and scale. Everything you need to empower your teams with more meaningful conversations and deliver effortless customer support.

  • Omnichannel suite

    Delight your customers with effortless omnichannel service. Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Reimagine more meaningful conversations and turn service agents into customer champions.

  • Messaging

    Connect with customers on the channels they love and easily guide them to find answers fast with Freshdesk Messaging (formerly Freshchat). Customers today expect you to value their time, answer their questions straight away, and make it easy for them to connect with you. Freshdesk Messaging (formerly Freshchat) enables you to deliver on these expectations using the latest in conversational messaging and AI-powered bots.

  • Customer success

    Help customers reach goals faster, prevent churn, and strengthen your value. You can’t improve what you don’t measure. Freshdesk Customer Success provides full visibility into customer health metrics with proactive workflows for onboarding, renewals, and beyond. Alert customer support teams before it’s too late and protect your bottom line.

  • Skyrocket the speed of service

    Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months and innovate faster with the NEO platform.

  • Contact center

    Make it easy for your agents to provide exceptional voice service with an intuitive, all-in-one contact center solution. Freshdesk Contact Center is a minimum-fuss, maximum-delight voice platform that’s right-sized for your business.

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