Ticketing system that integrates with all the communication channels

Zendesk Suite for Service is a complete customer service solution that’s easy to use and powerful to scale. They've combined their existing products and add ons along with just launched Zendesk Messaging, for everything you need right out of the box. Make it easy for your customers by providing personalized, effortless experiences across any channel and device. Their service is a complete offering that's also totally customizable to your current and future needs. Zendesk powers the most innovative companies in customer service. They are their champions and they’ve designed products to do the same for you.

Starting at $59.00 /Month

Top Features

  • Ticketing system

    Ticketing through Zendesk Support is the hub of your support experience. It provides ticket and user management, workflow, and other administrative aspects of the core of your customer service solution. The agent workspace is where all tickets and all interactions with customers from all communication channels are managed.

  • Help center

    Using Guide, you can create a help center that contains your knowledge base articles and the support portal you provide to your customers. Zendesk also provides you with an authoring environment to create and manage your knowledge base articles.

  • Community forum

    A community forum can be added to your help center, using Zendesk Gather. It enables your customers to post topics (such as a question) and interact with other members of your community.

  • Messaging

    Zendesk’s messaging capability enables customers to request support, converse with the customizable messaging bot, and connect with an agent if they need further assistance. Messaging conversations become tickets that agents can update after the conversation ends.

  • Voice

    Agents interact with customers through Zendesk’s telephony channel, Talk, in the agent workspace in Support. Zendesk also provides tools for monitoring all ongoing call activity, status for the agents currently working this channel, and reports to show you, for example, your customers’ average wait time and average call length.

  • Reporting and analytics

    Zendesk provides all the reporting and analytics tools you need to monitor and evaluate your tickets and agent status and performance with Explore. It contains reporting dashboards for the important activity in the Suite. You can also use the query tools to build your own custom reports and dashboards.

  • Sunshine

    This is Zendesk’s open and flexible CRM platform. You can use it to develop custom apps that connect to external customer data and to extend your messaging capabilities by adding additional messaging channels and AI services using Sunshine Conversations.

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