Nextiva Call Center
Cloud-Based VoIP Call Center Solutions
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Take more customer calls with fewer agents
A call center handles voice communication only to handle requests from customers or leads. It is crucial that every customer interaction is a perfect experience. Therefore, finding the right solutions for your business is important. VoIP call center phone systems are designed to handle higher call volumes than a typical inbound call center. This solution is vastly different compared to a PBX phone service. Virtual call centers use VoIP and are run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.
Top Features
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Interactive Voice Response (IVR)
Send incoming calls to the right call center agents. Set up your IVR any way you want.
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Call Recording
Record, pause and listen to customer interactions any time.
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Automatic Call Distribution (ACD)
Distribute calls based on business hours, technical support level, IVR options, and more.
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Dashboards & Reporting
Get access to 40+ advanced features & reports to measure your VoIP call center efficiency.
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Call Routing
Manage customer interactions like a pro. Don’t let your customers repeat requests.
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VoIP Phone Numbers
Get local and toll-free numbers or port your existing phone numbers.
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