Take more customer calls with fewer agents

Nextiva Call Center is a cloud-based solution that provides a fully integrated ticketing helpdesk, live chat, SMS, and call center dashboard. We allow call center agents to be located in an office or even from the convenience of their home. We also allow you to run reports immediately and view real-time performance details on agents and call queues, including key performance indicators such as average wait time. Our solution offers VoIP and CRM integrations, which allow you to connect Nextiva's cloud call center software to your favorite apps. With Nextiva's award-winning customer service, you can get 24/7 access to customer support and and self-service options with a VoIP call center system.

Top Features

  • Interactive Voice Response (IVR)

    Send incoming calls to the right call center agents. Set up your IVR any way you want.

  • Call Recording

    Record, pause and listen to customer interactions any time.

  • Automatic Call Distribution (ACD)

    Distribute calls based on business hours, technical support level, IVR options, and more.

  • Dashboards & Reporting

    Get access to 40+ advanced features & reports to measure your VoIP call center efficiency.

  • Call Routing

    Manage customer interactions like a pro. Don’t let your customers repeat requests.

  • VoIP Phone Numbers

    Get local and toll-free numbers or port your existing phone numbers.