Nextiva Call Center

Cloud-Based VoIP Call Center Solutions

Take more customer calls with fewer agents

A call center handles voice communication only to handle requests from customers or leads. It is crucial that every customer interaction is a perfect experience. Therefore, finding the right solutions for your business is important. VoIP call center phone systems are designed to handle higher call volumes than a typical inbound call center. This solution is vastly different compared to a PBX phone service. Virtual call centers use VoIP and are run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.

Top Features

  • Interactive Voice Response (IVR)

    Send incoming calls to the right call center agents. Set up your IVR any way you want.

  • Call Recording

    Record, pause and listen to customer interactions any time.

  • Automatic Call Distribution (ACD)

    Distribute calls based on business hours, technical support level, IVR options, and more.

  • Dashboards & Reporting

    Get access to 40+ advanced features & reports to measure your VoIP call center efficiency.

  • Call Routing

    Manage customer interactions like a pro. Don’t let your customers repeat requests.

  • VoIP Phone Numbers

    Get local and toll-free numbers or port your existing phone numbers.

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