Nextiva Call Center

by Nextiva

Cloud-based VoIP call center solutions

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Why Nextiva Cloud Call Center?

It is crucial that every customer interaction is the perfect experience. Therefore, finding the right solutions for your business is important.

  • Centralized trunks with an IP core
  • 99.999% uptime
  • 8 points of presence and carrier-grade data centers
  • Award-winning customer service
  • Fraud mitigation with access control policies
  • E911 coverage in the US and Canada

All the features you need to focus on your customers

Nextiva Call Center makes it easy to manage high volumes of calls while providing a stellar customer experience.

  • Agent status display: See everyone’s availability status so you can initiate warm transfers.
  • Call queues: Hold callers in a queue, so you never miss a call even when all agents are busy.
  • Call recording: Listen to call recordings to ensure quality and identify training opportunities.
  • Interactive voice response (IVR): Use virtual agents to automate interactions between your company and your callers.
  • Reporting and analytics: Run scheduled reports from the supervisor dashboard, and use analytics to identify and analyze call trends.
  • Business integration: Integrate Nextiva Call Center with Salesforce, Zendesk, Microso Dynamics 365, and many other platforms.
  • Automatic call distribution: Route incoming calls to agents according to the routing policy you choose, such as skills-based and queue-based.
  • Q-for-Me: Give the caller an option to get a callback, and talk to a representative without waiting on hold.