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Nextiva Call Center
Cloud-based VoIP call center solutions
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Why Nextiva Cloud Call Center?
It is crucial that every customer interaction is the perfect experience. Therefore, finding the right solutions for your business is important.
- Centralized trunks with an IP core
- 99.999% uptime
- 8 points of presence and carrier-grade data centers
- Award-winning customer service
- Fraud mitigation with access control policies
- E911 coverage in the US and Canada
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All the features you need to focus on your customers
Nextiva Call Center makes it easy to manage high volumes of calls while providing a stellar customer experience.
- Agent status display: See everyone’s availability status so you can initiate warm transfers.
- Call queues: Hold callers in a queue, so you never miss a call even when all agents are busy.
- Call recording: Listen to call recordings to ensure quality and identify training opportunities.
- Interactive voice response (IVR): Use virtual agents to automate interactions between your company and your callers.
- Reporting and analytics: Run scheduled reports from the supervisor dashboard, and use analytics to identify and analyze call trends.
- Business integration: Integrate Nextiva Call Center with Salesforce, Zendesk, Microso Dynamics 365, and many other platforms.
- Automatic call distribution: Route incoming calls to agents according to the routing policy you choose, such as skills-based and queue-based.
- Q-for-Me: Give the caller an option to get a callback, and talk to a representative without waiting on hold.