Nextiva CCaaS

Make stellar customer service look easy

Empower agents, build customer loyalty and grow your business

CCaaS is short for Contact Center as a Service. It's a cloud-based method for customer communication suitable for businesses of all sizes. It consolidates several tools to interact with your customers. Nextiva CCaaS lets you customize every aspect of the customer experience. Some notable features found in CCaaS offerings include:

  • -Call queueing to increase agent productivity and customer satisfaction.
  • -Interactive Voice Response (IVR) for routing calls.
  • -Call recording to listen to calls between agents and customers.
  • -Call analytics to uncover trends and aid in workforce planning.

Top Features

  • UCaaS + CCaaS

    Single source for integrated customer engagement solution.

  • Geo redundancy

    Safeguard your data across multiple data centers and ISPs.

  • 24/7 specialized support

    Expert support is provided by Nextiva’s most tenured agents.

  • Technical account manager

    Strategic liaison for training, projects, optimizations, and reporting.

  • Configurable

    Rich set of APIs, SDKs, and no-code integrations.

  • Real-time updates

    No-touch, non-disruptive updates via continuous cloud deployment.