Netfor Business Process Outsourcing
BPO, simplified
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People-centric BPO for future-proof organizations
The art and science of customer experience is a proven combination of knowledge and understanding to create happy clients. We’ve created an outsourced solution to leverage our know-how towards creating seamless client support while removing the burden of tier-one care. At Netfor, we enable organizations to focus on their core competencies by automating the business processes that distract them. We act as an extension of your team to tailor solutions centered on the people that matter most to your business: your customers, employees, and end-users. With Netfor business process outsourcing services, there’s a friendlier way forward.
Top Features
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Field services
Netfor provides nationwide technician coverage when and where you need it. Our thoroughly vetted and qualified experts are professional, friendly, and skilled. For more than two decades, we’ve been delivering reliable, accurate, and accountable field services and the numbers back us up – 95+% first‑run rate.
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Technical support desk
When your end‑users need help, you want to be absolutely sure they get it. With Netfor, you can count on 24/7/365 availability from extensively trained teams and superior technology providing multi-channel contact options and more. Our proprietary knowledge management system is also key to our 75+% first call resolution rate.
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Customer service call center
Your brand is always top‑of‑mind at Netfor. That’s why we continuously train and audit our call center agents to ensure the best customer experience possible. We’re onshore yet regionally distributed with around-the-clock availability and multi-channel contact options, all helping us deliver a track record of answering 97% of calls in under 20 seconds.
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Fulfillment center
When it absolutely must be picked, packed, and delivered on time, there’s only one choice, Netfor Fulfillment. Whatever your technology fulfillment needs may be – POS, tablets, software, and more – our ISO 9001:2015-certified warehouse and experts can deliver it where and when you need it. Discover why some of the world’s largest logistics companies choose us.
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