Genesys

by Genesys

All-in-one cloud contact centre

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Delivering AI-powered, personalised experiences

Genesys is a global leader in Experience as a Service (EAAS) and contact center solutions. We provide a suite of cloud services for enterprise-grade communications, collaboration, and contact center management, known as Genesys Cloud. This suite is built on top of Amazon Web Services (AWS) and uses a distributed cloud environment. Our Genesys Cloud integrates various services, including the Genesys Cloud Platform, Genesys Cloud Collaborate, Genesys Cloud Communicate, and Genesys Cloud contact center, offering a unified experience for businesses. Our solutions are designed to enhance customer experience and provide comprehensive contact center and omnichannel customer experience solutions.

Top Features

  • Personalised customer experiences

    Consumers demand excellent service. Today’s call center employees expect dedicated support, too. Deliver personalized experiences across channels and devices to create better experiences. Use interactive, detailed views and the right tools to make every moment count.

  • Simplified technology stack

    Accelerate your digital transformation and speed up time-to-value. A modern cloud architecture sets the foundation for a more simplified tech stack. With a single call center solution, you can finally say goodbye to disparate tools and multiple interfaces.

  • Flexible cloud architecture

    Customise your contact centre platform by integrating your favourite systems and powering new connections among applications. Build a solution tailored to your needs with a solid platform foundation, open APIs and hundreds of available integrations.

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