by UJET
Transcends omnichannel to transform CX
Take mobile customer support to the next level with messaging through text (SMS/MMS), rich communication services (RCS), and mobile and desktop webchat while continuing support for voice.
Messaging is transforming customer support as a preferred channel. They can explain the issue with explicit details & supply agents with specific information & reduce confusion.
Digitally transform your voice channel and improve the customer experience. Use more than the voice of the customer to add context in support interactions and improve the customer experience.
UJET's Connor Sutton, Team Lead of Customer Success, speaks about how customer support is leading towards a mobile-centric experience.
With UJET’s SMS Adapter, agents can easily adopt UJET’s Smart Actions via SMS while on the phone with a customer. It is taking digital endpoints & their features & infusing them with intelligent automation.
The UJET Virtual Agent provides proactive start-to-finish conversational AI support aimed at gathering intent, processing the situation, and either resolving the issues automatically or handing off to an agent.
