3CX is the developer of an open standards communications solution that innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience. With integrated video conferencing, apps for Android and iOS, websites, live chat, SMS, and Facebook Messaging integration, 3CX offers companies a complete communications package out of the box.
It is a intuitive system that have all the platform support we need, mobile app works perfect on IOS and Android, and our staff working on dekstops use the App and manage call queues from it.
It is not so easy to contact them, you must specifcy lot's of fields in a support form and I would rather have got in contact faster over phone and talked with a technical person that can help hands on - or by a simple email.
Flexibility, inexpensive, feature rich, straight forward. I have used multiple enterprise pbx systems, Avaya, Toshiba, Allworx, ESI, Mitel, and some others. Simple backups and recovery via Google Drive, deployment via popular cloud infrastructures, the soft clients, and mobile apps are very nice. I would choose it again. If you are looking at a solution, this is the one.
Occasionally you have to look for things in strange places, or you wished that a link to some other part of the interface was in a spot you were already in, but I really don't have too much negative to say about it.
No questions have been asked.
David D.
Cost effective, simple and feature rich
Forum and support documentation are the most useful
Specific features are not available yet on the current version, and it is a matter of waiting for their development team to greenlight the upvoted feature requests