3CX

by 3CX

Connect your Team & Customers

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App-free Video Conferencing

Other free solutions limit your meeting to 40 minutes, with 3CX you can talk for hours! No need for separate apps, you get enterprise-level video conferencing that’s secure, easy to use & free. Set up online meetings through your calendar or simply hook up with remote teams or customers through your unique 3CX Meet link (e.g. https://1000.3cx.cloud/liashelton/meet). Invitees can join a scheduled or ad-hoc meeting directly from their browser without downloading any apps.

Easy. No downloads or accounts

  • Simple to create, host and join a meeting.
  • Attendees join from their browser. No app is required.
  • We never ask your attendees to create an account or give out details.
  • High-quality (HD), real-time video ensured by Google’s WebRTC.

Your own meeting room with a view

  • We’ll provide the meeting room & features. You set the background view.
  • Customers can call in or join through your own personalized 3CX Meet link.
  • No dialing of numbers, calls via PSTN, or installing video apps.
  • Place meeting link in email signatures, biz cards, or web.

Lights, camera, action! Stream your meetings on YouTube

  • Stream your video conference on YouTube to extend your reach to millions.
  • Bring people worldwide together into a single virtual meeting room.
  • Playback public YouTube content within meetings for all participants to see.
  • Stay in control of meeting quality. Added setting to prevent jitters & latency.

Meet. Collaborate. Share

  • Easily manage participants and meeting settings.
  • Share your screen for presentations & online classrooms.
  • Get your point across with an on-screen whiteboard or chalkboard.
  • Interact by sharing documents, allowing chat & polling.
  • Give hands-on troubleshooting & training with remote screen control.

Free video conferencing. No limits

  • The free edition is completely free for up to 10 users, perpetually.
  • Included with 3CX, at no extra cost.
  • Can cater for up to 250 participants… not 100!
  • No 40-minute hard limit… even on the free edition.

PBX: Reinvented for remote workforce

Accelerate your business's growth with the 3CX phone system. Don’t just rely on phone calls but communicate using Live Chat, Facebook Messenger, SMS, and video conferencing. All this is from a single client so no switching between apps. Choose from the web, desktop, and mobile clients or easily connect a supported IP phone. Ready to make the change? Here are 6 reasons you should:

3CX is affordable and scales with your business

  • No per user per month fee. One low yearly cost based on system size.
  • Bring your own SIP trunk, control your numbers, and lower call costs.
  • No bolt-ons, just simple license editions.
  • Save money and connect your existing IP phones.
  • Simple administration with automated upgrades and backups.

Add live chat and social messaging to the mix

  • Turn web visitors into conversions with live chat.
  • Have customers call you for free from your website with a single click.
  • Respond to Facebook messages instantly to impress your visitors.
  • Use SMS to send customers reminders or updates.
  • Integrate your CRM to know who you’re chatting or talking with.

Take your business phone anywhere

  • Use your office number to take calls on your smartphone.
  • iOS / Android apps keep the team connected via calls, video conferences & chats.
  • Includes web client and desktop apps. Ideal for enabling a remote workforce.
  • Update your status to show when you’re available or away on holiday.
  • Remotely manage the system and users from anywhere.

Meet over video conferencing, it’s free!

  • Integrated free with no time limit on meeting duration.
  • No downloads are required. Up to 250 participants can join from their browser.
  • Easily schedule conferences and add them to your calendar automatically.
  • Enhance meetings. Add YouTube content, interactive whiteboards & polls.
  • Stream your conference on YouTube, increasing your reach to millions.

Self-managed or hosted, the choice is yours

  • Hosted by 3CX:
  • StartUP: Preconfigured, ready-to-go for up to 20 users
  • Above 20 users hosted in your own dedicated instance

Want to manage it yourself in your cloud or on-premise? Try self-managed.

  • Self-host on Amazon, Azure, Google & more
  • DIY on-premise on Windows or Linux
  • DIY on-premise on Windows or Linux

Chat with your customers

As many as 50% of live chats end up being forwarded to the call center… with the customer having to explain everything again! In these cases live chat systems are yet another obstacle to prolonging resolution times. Not so with 3CX Live Chat! The customer or chat agent can instantly elevate the chat to a call to explain better. Customer’s query with history can be shared with other team members for their feedback to resolve issues faster. And it’s not just live chat or voice - handle your Facebook and SMS messages from the same interface.

  • Give visitors real-time advice as they browse your products/services.
  • Convert those new visitors into new leads in your CRM.
  • Customize chat greetings according to business working hours.
  • Visitors can click to select which department to speak to from the get-go.

When live chat is not enough… Superchat!

  • Convert visitors to leads & sales.
  • Elevate chats to calls or video.
  • Share with the team & collaborate.
  • Enhance customer experience.

Work together as a team… anywhere

  • Discuss customer issues with the team over chat or calls.
  • Set up video conferences for the whole team or company-wide meetings.
  • Assign chats to groups. Includes queue-based group handling of chats.
  • Keep in touch on the go with 3CX iOS & Android applications.

Omnichannel: One system for messaging & calls

  • Connect your Facebook page to view & respond to messages from 3CX.
  • Use the same interface to send & answer SMS messages, with your biz number.
  • Answer calls, identify existing customers, and bring up their contact records.
  • Use various chat and call reports to evaluate agents’ performance.

Microsoft 365 Integration

Does your company use Microsoft 365? Then 3CX is the ideal phone system for you as you can easily connect 3CX to Microsoft 365 and get the best of both worlds! Users can work seamlessly across both apps, managing contacts and streamlining tasks to increase efficiency and delight customers. The simple integration can be completed in minutes and takes the pressure off administrators. Automatic extension creation enhances productivity and makes tedious tasks more bearable while SSO authentication allows your Microsoft 365 users to login in with a single click. No more searching for lost passwords! You can even launch calls directly from the Microsoft 365 interface with the 3CX browser extension and Click2Call functionality. Employees can work from the Microsoft 365 interface and apps and never miss an important call or message! Happy administrators, happy agents, happy customers!

Next Gen-Phone System

Choosing a phone system for your business requires careful consideration. You want it to serve your business well, now and into the future. Whether a large enterprise or small business, your phone system also needs to scale with you, without breaking the bank in the process. 3CX is an open-platform office phone system that runs on-premise on Windows or Linux, with the option to migrate to the cloud with a simple backup and restore. Save money and deploy on an existing server or opt for a low-cost mini PC appliance or Raspberry Pi. Build your own 3CX solution with your choice of IP phones and SIP trunks. Get a complete omnichannel business phone system whilst eliminating the cost and management headaches of outdated, proprietary systems.