Atlantech Online

Built for performance

• 99.99% uptime, 100Mbps - 100 Gbps symmetrical upload and download speeds… you get fiber internet that’s fast, stable, and always there.

Fiber focused on quality, not size

• We built our redundant fiber ring network for speed and reliability to limit downtime and keep your business running.

Local support empowered to make things right

• No outsourced teams or feeling like a ticket if you have a question or issue. Our local team is all over it.

Single or multi-site connectivity

• Get secure, high-speed internet connectivity optimized for one business location or the complexities of multiple office locations.

Customized fiber internet solutions

• Your business is unique. You need business fiber internet tailored to your needs instead of a cookie-cutter solution from Big Telecom.

Consistent Call Quality & Availability

• Separate East Coast and West Coast switches and built-in redundancies eliminate dropped calls, poor connections, and outages that can kill productivity and your reputation.

Customized to Your Specific Needs

• You’ll only pay for what you need. We work with what you have and where you want to go, whether it’s SIP or PRI trunking, an analog system, or a key system.

Go Beyond Dial Tone

• Microsoft Teams Calling
• Contact center as a service (CCaaS)
• Unified communications as a service (UCaaS)
• Desk phones and wireless phones
• We can help you upgrade your entire communications infrastructure:

Instant and Accurate Mitigation

• Maintain seamless operations and zero disruptions to applications/services, with always-on protection from the growing threat of DDoS attacks. 50x lower latency than on-demand solutions.

Unmatched Visibility

• Forensic-level analysis and reporting before, during, and after attacks using the web-based DDoS Protection Service Portal.

Unparalleled Scalability

• Meet ever-growing business demands with always-on, real-time, pay as you grow DDoS protection.

World-Class Support

• Around the clock, 24x7x365 support and managed by Atlantech Online skilled technicians and analysts.

Simplified Protection

• The need for manual intervention is virtually eliminated with automatic protection that effortlessly integrates with existing networking and security technology.

Hosted PBX

• From simple “find me/follow me” functionality that will simultaneously ring to fixed-mobile convergence applications to making and receiving business calls on personal mobile devices, our softphone's calling features are tied directly to the business dial plan. Our softphone integrates seamlessly with advanced telephony features including Call Center and ACD, as well as front-office applications like Auto Attendant and Receptionist.

SIP Trunking

• SIP trunking capabilities extend a softphone to PBX users allowing the business to take advantage of UC without incurring the cost of changing their existing infrastructure until the time is right.

Instant Messaging and Presence

• Instant Messaging and Presence, or IM&P, allows employees to engage anyone in the company and get answers in an instant by sending a message from the softphone app. The Presence indicator is dynamically updated using phone and calendar status, so it is always accurate.

Desktop and File Sharing

• A Desktop & File Sharing application facilitates the free and fast flow of information critical to effective decision-making. Desktop sharing allows users to see and share presentations, spreadsheets, and other media from any location across any network. The file push capability speeds up workflows and fosters collaboration in the workplace.

Video Conferencing

• Conduct video teleconferences in high fidelity, ensuring a more vibrant and productive call that reproduces the feel of being in the office together. Use multimedia integration with enterprise applications like CRM, ERP, and Vertical Apps to deepen the video call experience.

Desk phone functionality on mobile

• With desk phone features like call routing, voicemail, and call recording, it’s like carrying your desk phone in your pocket.

Fully integrated with your UCaaS platform

• Employees don’t lose any functionality or access if they’re working from somewhere other than their desk.

Total control in your IT team’s hands.

• IT will not need to touch individual mobile devices to manage all users and features.

Use all major cellular carrier towers.

• With a universal SIM card, there’s no need to worry about carrier coverage maps or dead spots.
• Simple, easy-to-understand bills
• Integrated PBX means only one mobile phone
• Flexible plans tailored to your specific needs
• Universal mobile phone rules

Service Reliability

• We connect your Microsoft Teams to our voice switch. Even if Microsoft’s service goes down, you’ll still be able to make calls.

Lower Long-Term Costs

• Setting up Direct Routing on your own creates costs for equipment, personnel, and installation. Our service includes Direct Routing.

Unlimited Calling

• Our service includes unlimited local and long-distance calling. We don't do measured calling plans or force you into a plan where minutes go unused.

Top-Notch Customer Support

• Our Microsoft Teams expertise is homegrown in-house, not outsourced. Our on-staff experts dig deep to help you solve any issue, even if we aren’t the source.

Call, chat, meet, and collaborate in one place.

• Softphone. Instant messaging. Audio and video conferencing. Collaboration apps. All included. Unlike Zoom, Slack, and Webex, Microsoft 365 with Microsoft Teams Calling replaces the need for multiple apps and tools, topples information silos, and helps your employees work smarter.

Voice & Web Chat Licenses

• Provide inbound contact options for your customers and the right communications tools for agents.

"As a Service" Deployment

• Lower your upfront and ongoing costs while increasing scalability for new agents and feature rollouts.

Skills-Based Routing

• Connect customers to the right expert to answer their question quickly and completely every time.

Queue Callback

• Decrease call abandonment by allowing customers to have the system hold their place in line and call back.

Interactive Voice Response (IVR)

• Allow customers to “self-serve” support 24/7, avoid repeating information, and decrease wait times.

Real-Time Wallboards

• Display agent and organizational KPIs, agent status, and call activity in one central location.

Supervisor Control

• Remotely manage contact center agents based on skill groups, update their status, and force calls to specific agents.

Low latency, high-speed, high-bandwidth fiber connections

• Fast file and data transfers supported by built-in redundancies keep your teams productive.

Physical data center safeguards

• From security protocols to redundant power grids and backup generators, you can rest easy knowing your servers are protected.

Local convenience

• Data centers located in Silver Spring and Rockville, MD are close enough to visit if needed.

Cost savings over time

• No need to purchase additional office space, build infrastructure, or hire staff to manage an on-premise data center.

Increased legitimacy for your business

• Partnering with a certified data center can be a competitive advantage in winning new business or partnering with other vendors.

Multiple Cabling Services & Solutions

• Fiber optic infrastructure, copper structured cabling installation, wiring for wifi access points, or even A/V wiring such as HDMI.

"Measure Twice, Cut Once" Approach

• Our site survey, blueprint analysis, and cabling infrastructure design ensure accuracy, reduce errors, and keep costs low.

Reduce Vendor Bloat

• If an issue occurs, there’s no run-around or finger-pointing between vendors; just one number to call for support.

100% Custom Cabling Design

• We can meet you where you are, or help you upgrade and take the next step forward in cabling technology.