FirstLight Fiber

Top benefits:

• Low Latency - Our lit services offer nonstop, reliable communication with ultra-low packet loss, latency, and jitter. How do we know? Because we built the network ourselves. We own and operate it, too.
• High capacity - Network capacity matters. Lucky for you (and us), the FirstLight network was built with that in mind. Our high-capacity fiber optic network can scale with your business, ensuring seamless communication and adaptation to evolving technological demands without bottlenecks or slowdowns.
• Dedicated bandwidth - Never share your bandwidth with other businesses. You should only accept full-rate capacity as specified for both upstream and downstream; that’s the kind of service you’ll always get from us.
• Symmetrical connections - Symmetrical bandwidth ensures balanced speeds for smooth communication and efficient data handling. We believe this should be the norm, so it is. It comes standard with all our connectivity solutions.

Collaboration tools - Get brilliant minds on the same page with our platform

• Our suite of collaboration platforms enable your employees, partners, and customers alike to collaborate with your organization seamlessly and easily – without you ever needing to develop or deploy your own hardware or software.
• You’ll be able to add the messaging and meeting capabilities to your UCaaS deployment for an integrated user experience that includes voice and video meetings, team collaboration, live whiteboarding, file sharing, and seamless workspace transitions on any device, in any room, anywhere you are.

Solutions - Keep workflow moving fast, wherever you’re settled

• It’s no secret that collaboration in today’s world means more than planning conference calls. It’s about coordinating multiple teams from wherever individual members happen to be working: in the office, at the café, from home, on the road – or even in mid-flight. As a FirstLight customer, you’ll always be able to sync up across multiple platforms and devices with whomever you need to make business run smoothly.

Put advanced communications at your beck and call

• Our low-latency fiber optic network – and our expertise with leading collaboration technologies – bring you best-in-class UCaaS, meetings, and voice solutions. Meanwhile, our Cloud Contact Center ensures you can handle large omni-channel volume without getting jammed up.

Award-Winning Cloud Solutions

• But don’t just take our word for it. Outstanding cloud service is why FirstLight was recognized by Cloud Computing Magazine as the recipient of the 2022 Backup and Disaster Recovery Award and our customer’s love us, as evidenced by a Net Promoter Score that is way above industry average.

Hybrid Cloud Support

• Other companies often brush off your request for help and point you in the direction of a self-help portal, or you’re forced to pay costly support fees just to get basic help. At FirstLight, support is included from real engineers that are based in the U.S. and are ready to help 24×7.

High Standards and Superior Value

• Our full suite of services includes low-latency fiber optic network solutions, data center, cybersecurity, DR/backup and more—all are the perfect complement to your hybrid cloud strategy. Schedule a call today with one of our cloud experts and find out why our cloud is on a higher plane than our competitors. Better yet, let’s meet at one of FirstLight’s 14 geo-diverse cloud sites.

Redundancy

• We don’t just leave the lights on for your critical infrastructure. We strive to ensure they never go out again – not unless you want them to. Your cabinets (or data suite) are protected by redundant 2N power sources fed from diverse PDUs — not to mention fully redundant cooling systems with advanced temperature and humidity monitoring. Dual UPS feeds, multiple redundant, diversely routed internet connections, connections to multiple cloud providers and Mass IX, and Layer 2 networking for site-to-site customer connectivity, all options are on the table.

Data Center Physical Security

• Want to ensure your data remains protected? Because protection is what we bring you: hardened safe rooms, redundant Leibert cooling systems, 24-hour desk security*, key card access, and round-the-clock real-time video monitoring, and other nice things. In fact, one of our data centers in Maine once served as a NATO command bunker, so yeah. Just saying.

Compliancy

• Rest assured that your data gets stored in conditions that either match – or outperform – the highest compliance standards. Whether you’re looking for space that’s SSAE 18 SOC2, Type II certified, or facilities that meet regulatory requirements for Tier III, HIPAA, or PCI – we’ve got you covered.

• Whether you want to monitor a single network connection – or take a more comprehensive approach and monitor your devices, infrastructure and applications – we offer monitoring solutions that provide insight into how your technology is performing, detect and alert you to potential issues, and analyze performance to help you plan your next move. If you’re looking for help with implementation and management, check out our full-service monitoring solutions.

Ransomware

• 39% of organizations have no plan to protect their data. Learn how to protect your business.
  Ransomware is one of the biggest IT threats facing organizations, and it doesn’t appear to be going away anytime soon. Here’s what you need to know to keep your data safe from being taken for ransom.

DNS Protection

• Keeping all the bugs out – without affecting user performance – is a huge challenge. Luckily, FirstLight’s DNS solution helps integrate security policies for users both on and off your network, so nothing from the outside ever passes through. Our security experts can help you set up and implement your solution – and safeguard your organization.

Security Solutions

• FirstLight has a full cybersecurity portfolio to help organizations like yours prepare, prevent and recover from cyberattacks that pose a threat to your organization.

• Our cloud-based Disaster Recovery as a Service (DRaaS) solution combines award-winning replication and recovery software, dynamic cloud computing infrastructure, ultra-low latency network solutions and flexible “pay as you grow” pricing. In short, we offer powerful protection against downtime at a cost you can afford. Whether you need it fully managed, completely under your control, or somewhere in between, we’re here to make it happen.