Macro Integration Services
Quality deployment & maintenance services
Request a Quote
Technology Sourcing
It’s the partnership that makes it work year after year. Macro Integration is your trusted advisor to select and procure the best equipment to solve your evolving needs. We maintain strategic partnerships with the technology leaders in the retail industry and our trained professionals are ready to assist. Our systems can provide security and complete serial-number traceability throughout the supply chain from acquisition to installation. Macro can also provide de-installation, refurbishment, and green disposal for store moves, re-models, or closures.
Project Management
We have the experience to manage the details required for multi-site deployments, develop custom project plans, allocate and manage fiscal and human resources as well as act as a single point of contact for your project. You can rest assured Macro can simplify the complexities of your project and deliver it on time and on budget.
All of these benefits to you help macro reduce operational expenses and strengthen your return on investment.
- • Project Management Institute (PMI) certified professionals
• Enterprise service management system with integrated project management functionality
• Budgeting and forecasting tools
• Advance logistics support by Macro asset management Customized project documentation for every project
• Customized Customer web portal for project status
Product Staging
Your requirements become our custom configuration instructions and we use industry best practices to ensure we meet your expectations. Our trained technicians will develop build instructions specific to your project. Change control is important as your project evolves and is built into our process so we get better with you. Through our combination of People, Process and Technology, Macro can deliver custom configuration services to your distributed enterprise either on-site or remotely via secure communication channels.
Structured Cabling
Businesses expect their IT investment to impact the bottom line in a positive way; to increase sales and decrease operational costs. According to Siemens in a recent study, network cable issues are responsible for 21% of all network downtime. And according to the same source, network downtime costs between $1,000 and $50,000 an hour. So, the successful delivery of information within and across your distributed enterprise is an absolute necessity. Macro has successfully delivered structured cabling projects to thousands of retail locations. Our experienced Project Managers work with your team to design and implement a plan that will bring your project in on time and on budget.
Field Deployment
Our customers turn to Macro for store deployment because they know we will deliver on time and on budget. From our warehouse to your location, we ensure the equipment arrives on time and ready for installation. Macro technicians arrive and you can rest assured that our job is not complete until you are up and running. Our experienced W-2 employees combined with a vetted national service-provider network provide the feet on the street where and when you need them. You receive a consistent installation across locations because our technicians utilize customized installation instructions with a defined escalation path. There will be no surprises. Upon completion, at each site, you will have immediate access to the project status with pictures via the project portal.
Support & Maintenance
It’s like a smooth-running engine. Our maintenance strategy enables you to get the most value from your technology investments. No matter if you require advance exchange Depot or an on-site service call, Macro can deliver to your expectations. Our enterprise maintenance management systems ensure our technicians have the right skills, parts or tools to meet your required service level. End to end communication and reporting in real-time compliments dispatch and entitlement of each service request. Your primary point of contact will be a dedicated Macro Service Delivery Manager. This extension of your team will customize the Macro maintenance offering to your specific needs.