brightfin

by brightfin

Technology expense management

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Digital Workplace Solutions

As organizations increasingly rely on a dispersed workforce, there is a tremendous opportunity for IT leaders to ensure a happy end-user experience. With brightfin, you’ll have one unified platform to manage IT expenses, device lifecycle, procurement, UEMs, bill pay, and more. All with self-service portals that your workforce will love regardless of whether they’re in-person, hybrid, or fully remote.

Mobile expense management

  • Organizations are deploying larger and more complex mobile environments to support remote operations, requiring larger MDM strategies to keep pace. From IT to finance to your end-users, the mobility challenge only continues to grow. Without the right solutions, managing mobile endpoints is an unnecessary headache. Our data-driven guidance helps you optimize your IT spend, secure your mobile endpoints, and manage the physical lifecycle of devices.

Telecom expense management

  • brightfin’s TEM services help your team save time and reduce costs by bringing highly detailed voice and network expense information together with automated solutions for invoice processing, reporting, analytics, chargebacks, and more.

Cloud expense management

  • Gain control of your cloud costs by fully comprehending cloud spend and by allocating the correct spending to departments and company initiatives. With brightfin, you can eliminate the manual work of pouring over cloud bills, processing invoices, and allocating costs with automated processes.

Unified Endpoint Management

We’re here to help if you’d like some help setting up or managing your company’s UEM. With brightfin’s real-time API integrations and device assignments, we can help your team automate workflows around manual processes like employee transitions – eliminating manual work and improving employee experiences.

  • Now you can integrate multiple UEMs into ServiceNow - By pulling detailed mobile and laptop inventories into the brightfin CMDB, you can accurately manage all IT assets from within a single system and automate your device lifecycle workflows. Employees gain a standardized, consumer-grade user service experience on ServiceNow.
  • Save time with automated UEM actions & incident management - Remote UEM actions, which can be performed by both admins and end users, significantly reduce time spent bouncing between portals. Some of these UEM actions include device wipes, changing passcodes, locating devices, finding devices, etc. When users submit an asset-related incident, service managers can address the incident within the same system it is submitted, saving your team time and expediting process times.

Bill Pay Services

Accurate, automated payments to avoid late fees and service interruptions.

  • No more swivel-chairing or misapplied payments - Stop wasting endless time tracking down payments that have been misapplied or have errors. With brightfin’s bill pay solutions, you’ll eliminate troublesome late fees, service interruptions, and phone resolutions due to late payments. View and pay all of your mobile, fixed, and cloud invoices natively in ServiceNow so you can stop hopping back and forth between different platforms.
  • Save 20 minutes per invoice and get full payment transparency - First, the brightfin platform natively stores IT invoice data from mobile, telecom, and cloud providers inside of ServiceNow. When utilizing our bill pay solution, you can ensure all of those invoices are paid accurately and on time. You’ll have full payment transparency along with dashboards to monitor any investigations and disputes.

Lifecycle Management

Mobile and telecom lifecycle management done entirely inside of ServiceNow.

Our factory seamlessly handles your procurement, staging, deployment, exchange, recovery, and recycling of mobile devices

  • Device accessory assembly (e.g., cases, screen protectors, chargers)
  • Loading of custom applications
  • MDM management
  • Efficient order placement using carrier APIs
  • Integrated approval workflow and communications
  • Configurable storefronts for end users or centralized administrators

Around-the-clock help desk support for your mobile devices

  • Warranty/OEM management
  • Overnight replacement
  • Device and accessory seed stock management
  • brightfin platform, hardware, and software support
  • 24×7 or 12×5 phone support with IVR routing

Exchange mobile devices and get money back for outdated devices

  • Overnight replacement
  • Environmentally conscious device destruction
  • Market value device trade-ins
  • Data wiping and restoring
  • Device triage, inspection, and grading
  • Warranty/OEM management
  • Device and accessory seed stock management

ServiceNow Invoice Management

Optimize, Automate, and Analyze IT invoices inside of ServiceNow.

Unlock more benefits by storing your IT invoices directly inside of ServiceNow:

  • Warranty/OEM management
  • Overnight replacement
  • Device and accessory seed stock management
  • brightfin platform, hardware, and software support
  • 24×7 or 12×5 phone support with IVR routing

Exchange mobile devices and get money back for outdated devices

  • Device and accessory seed stock management
  • Overnight replacement
  • Warranty/OEM management
  • Device triage, inspection, and grading
  • Data wiping and restoring
  • Market value device trade-ins
  • Environmentally conscious device destruction

Fixed telecom lifecycle management

  • Contract management
  • Dispute management
  • Provider quote management
  • Accurate inventory and contracts
  • Automated invoice processing
  • Telecom bill pay
  • Installation requests
  • Chargebacks and allocations