nexogy

by nexogy

Simplified business communication

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Unified Communications

Get the same sophisticated features of a larger system in one streamlined business communication solution.

Contact Center

  • Route all incoming calls with Automated Call Distribution (ACD) and smart queues
  • Get real-time reporting on capacity, utilization, and performance
  • Toll-Free and International numbers
  • Improve your QA, enable better training and monitor agents and users
  • Advanced Contact Center Reporting
  • 100% Customizable

Phone Catalog

International Pricing

Omnichannel Contact Center

It is the core of a customer contact center software solution. This advanced platform can bring together all your customer interactions, through the communication channel each customer prefers. It includes all the tools needed for successful, high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience.

CRM integration

  • With CRM integration, your customer's profile will pop-up when a call is received, allowing your agent to see all of the details on a customer’s record and answer every call with extreme efficiency
  • -Click-to-dial on all chrome web pages
    -Caller info pops on inbound/outbound calls
    -Activity History shown in the Floating User Interface
    -Automatic Call Logging to CRM
    -Create new records on no-match found
    -Add new number to existing contact or lead
    -Call analytics dashboard
    -Gamification of call activity
    -Easy task creation through natural language
    -Send call wrap up emails using @mention
    -Email template integration
    -Assign follow up tasks to team members
    -Create new opportunities, cases and tickets
    -Relate calls to opportunities, cases and tickets
    -Match and create on custom CRM modules
    -Custom field data in floating user interface
    -Ability to update lead status on call
    -Set custom/dynamic call dispositionse

Collaboration Tools

Stay connected on the go through the power of collaboration.

  • Virtual Meetings: Online meetings and web conferences of up to 200 participants with HD audio & video. Enjoy screen sharing, file sharing & chat rooms for a truly collaborative experience.
  • Hosted PBX Integration: Make & receive calls directly from your extension or your office line with the integrated dial pad. Enjoy all PBX features for a professional call handling.
  • Remote Working: A soft phone application is available for iPhone, Android, Mac, and PC, so you can take your extension wherever you go and have the right remote working tools.
  • Collaborate: Get your team on the same page with group chat, online meetings, calling and web conferencing.

Internet Services

Seamless Internet services that gives you choices. Multiple options, back-up service, and everything centralized with one provider: All that you need for seamless service.

  • Dedicated Fiber Internet Circuits: No more worries about speed because it's guaranteed – for both uploads and downloads. (Symmetrical service? Yes!) Plus, you'll enjoy low latency and low packet loss.
  • Internet Service for Small Business: Best High-speed bandwidth prices nationwide that allow businesses to perform large data transfers and stream voice/video applications.
  • Wireless Backup: When your primary internet service is offline, you can have peace of mind that you have backup for your critical applications.
  • Air Fiber: What's better than line-of-sight technology and dedicated speed? You don't have to worry about it, because you'll have both. (This service is only available in South Florida.)
  • SD-WAN: An enterprise network created, defined, and controlled by a central software platform.