
Lifesize
A better contact center in the cloud
Video-enabled omnichannel contact center born in the cloud
Serenova’s merger with Lifesize addresses the convergence of UCaaS and CCaaS technologies in the contact center with a complementary platform of enterprise-grade, cloud-based, high-definition video collaboration and contact center solutions. A video-ready contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations.
Top Features
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Unlimited Scalability
Satisfy fluctuating call volumes with dynamic scalability.
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Cloud-first Stability
AWS-powered cloud platform.
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Global, Remote Agents
Base your agents anywhere in the world; they only need a browser and Internet connection.
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Unified Omnichannel Experiences
Give your customers a consistent experience, regardless of the channel they choose, while agents have the necessary information to support interactions across any channel.
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Deep Analytics and Reporting
Bring together all your data from disparate systems so you have a single source of truth.