Lifesize

by Lifesize

Omnichannel contact center

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Video-enabled contact center born in the cloud

Serenova’s merger with Lifesize addresses the convergence of UCaaS and CCaaS technologies in the contact center with a complementary platform of enterprise-grade, cloud-based, high-definition video collaboration and contact center solutions. A video-ready contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations.

Top Features

  • Unlimited scalability

    Satisfy fluctuating call volumes with dynamic scalability.

  • Cloud-first stability

    AWS-powered cloud platform.

  • Global, remote agents

    Base your agents anywhere in the world; they only need a browser and Internet connection.

  • Deep analytics and reporting

    Bring together all your data from disparate systems so you have a single source of truth.

  • Unified omnichannel experiences

    Give your customers a consistent experience, regardless of the channel they choose, while agents have the necessary information to support interactions across any channel.

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