A better contact center in the cloud
Video-enabled omnichannel contact center born in the cloud
Serenova’s merger with Lifesize addresses the convergence of UCaaS and CCaaS technologies in the contact center with a complementary platform of enterprise-grade, cloud-based, high-definition video collaboration and contact center solutions. A video-ready contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations.
Satisfy fluctuating call volumes with dynamic scalability.
AWS-powered cloud platform.
Global, Remote Agents
Base your agents anywhere in the world; they only need a browser and Internet connection.
Unified Omnichannel Experiences
Give your customers a consistent experience, regardless of the channel they choose, while agents have the necessary information to support interactions across any channel.
Deep Analytics and Reporting
Bring together all your data from disparate systems so you have a single source of truth.