Lifesize
Omnichannel contact center
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Video-enabled contact center born in the cloud
Serenova’s merger with Lifesize addresses the convergence of UCaaS and CCaaS technologies in the contact center with a complementary platform of enterprise-grade, cloud-based, high-definition video collaboration and contact center solutions. A video-ready contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations.
Top Features
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Unlimited scalability
Satisfy fluctuating call volumes with dynamic scalability.
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Cloud-first stability
AWS-powered cloud platform.
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Global, remote agents
Base your agents anywhere in the world; they only need a browser and Internet connection.
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Deep analytics and reporting
Bring together all your data from disparate systems so you have a single source of truth.
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Unified omnichannel experiences
Give your customers a consistent experience, regardless of the channel they choose, while agents have the necessary information to support interactions across any channel.
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Additional Information
Terms & Conditions
Terms of Service
https://www.lifesize.com/lp/lifesize-legal-policies-and-documentations-request-form/
Privacy Policy
https://www.lifesize.com/legal-notices/privacy-policy/