Lifesize

by Lifesize

Omnichannel contact center

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Deliver a great customer experience.

Power up your customer experience with native voice and digital channels, true omnichannel support, intelligent routing, smart IVR, AI and workforce engagement management capabilities, all on a single, integrated platform.

Omnichannel Support

  • Offer your customers a true omnichannel experience with voice, video, and digital channels. Leverage omnichannel routing and retain conversation history.

Workforce Engagement Management

  • Empower your workforce with integrated WEM. Forecast, manage, monitor, schedule, and report with an easy-to-use solution.

Artificial Intelligence

  • Implement AI solutions tailored to meet your business needs. Deploy a chatbot, virtual agent, or agent assistance to augment your agents and deliver an exceptional customer experience.

Video-Enabled Contact Center

  • Add video capabilities to your contact center to take customer engagement to the next level.

Empower your team with better agent experiences.

Focus on empowering your call center agents with easy-to-use call center software and information to drive productivity and deliver a great customer experience.

Boost Agent Productivity

  • Benefit agents with a single, unified interface for an omnichannel experience. Eliminate the need to switch between applications as agents serve customers across voice and digital channels.

Improve Customer Outcomes

  • Make it easy for agents to perform all omnichannel interactions through a single pane of glass. Serve up all the right information when and where it is needed, to improve outcomes as agents engage with customers.

Lower Agent Effort

  • Ensure pre-call, during and post-call administration is a breeze and make work more effortless for your agents through our streamlined interface and design.

Improve Agent Performance

  • Get real-time insights into agent interactions for a variety of communication channels to provide on-the-spot coaching.

Rest easy with the most flexible and resilient call center software.

Get rock-solid stability, global reach, and instant scalability with CxEngage call center software.

Engage Rapidly

  • Get up and running in days or weeks through a seamless, personalized transition process.

Engage Everywhere

  • Deploy agents and connect with customers anywhere across the globe.

Engage with Confidence

  • Trust our AWS-powered infrastructure for resiliency, scalability, and redundancy around the world and our low latency network for the best voice quality.

Work better through an open platform with flexible integrations.

Integrate applications to fit seamlessly into your digital transformation strategy via our API-first approach.

Leading Integrations

  • Deliver a great customer experience through deep, embedded integrations with your CRM and other applications. Route and leverage data through Salesforce, Zendesk, Microsoft Dynamics, and other critical platforms.

Flexible cloud integrations designed for business resiliency.

  • Every business is unique. That’s why Lifesize CxEngage is built with an API-first design to work with your existing technology solutions and organizational workflows. Integrate CxEngage with your CRM or any application in your environment, or expand CxEngage capabilities with any of our powerful third-party integrations.