Ten4

by Ten4

Business telecommunications

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Billing Aggregation

Ten4 provides the platform, and the people, to simplify your telecom billing process. We solve problems like confusing charges, late fees, or service interruptions due to non-payment and provide you with an inventory of all your services and spend in a single portal.

  • Instantly gain a team of telecom billing experts
  • Contract stays between you and the underlying carrier
  • Full invoice analysis and explanations on any changes
  • Access to all your inventory and spend in one portal
  • Eliminate individual carrier bill payments
  • Customizable invoice for seamless AP system imports
  • Billing disputes and credits handled on your behalf
  • Streamline multiple bills into one invoice

Assist

Ten4 provides the people, the tools and the expertise to manage your wide area network. Spending the time and effort to make sure it gets corrected, especially when it’s someone else’s fault, is a major hassle. We really don’t like it when it happens. So we built a complete service to dull, and sometimes completely avoid, the pain. Who’s monitoring and fixing your network? We can.

  • Custom reporting of all incidents and metrics
  • Professional on-boarding to ensure seamless service
  • Guaranteed rapid response to issues (SLA)
  • Inventory of all connections in a customer facing portal
  • Highly qualified U.S. based support team
  • Remote monitoring to proactively detect failures
  • Incident management from start to complete resolution
  • Fully managed solution of all WAN/Edge devices

Pro Services

Most of our services fall into tidy little buckets, there's always the ones that we like to call ICBs (Individual Case Basis). Pro Services to us means many things, so here are some of the highlights:

Project Management

  • Not only can we do all of the above locally, we also can assist nationwide. Through an extensive network of “telecom” relationships, we can provide on-site support to any and all. More importantly, we can manage and bill for it as well. Trust us, dealing with subcontractors isn’t fun. Think of us as your job-site General Contractor. You know, the person that keeps everyone in line and on schedule.

Cabling

  • Wireless and Wi-Fi Testing and Certification
  • Patch Cord Management
  • Coax Cabling
  • Fiber Optic Cabling (multi and single-mode)
  • Voice and Data Cabling, etc.
  • Cable Network Design

Installation Support

  • Service and Equipment Installation and Support (Helping Hands)
  • Site Surveying

Connectivity

Today, nearly everyone sells bandwidth. And, diversity is the name of the game when it comes to connectivity. Ok, we can play that game.

  • POTS lines (yup, still around)
  • SIP Trunks
  • PRIs
  • MPLS
  • Metro-Ethernet
  • Fixed and Mobile Wireless
  • Fiber
  • Dynamic Voice & Data
  • Dedicated Internet Access
  • Coax Broadband

Voice & Video Systems

Talking to people can be exhausting, but there’s a reason why voice communication is seeing a rebirth. In an era of texting and social media posting, real business still gets done by people speaking to one another.
Desk phones, hosted phones, voice via text, smart phones, voice apps, soft phones, voicemail forwards, or even dumb phones; there’s a flavor for your business and each of the people in it. We believe that at the core of any of these offerings is a powerful voice system to process them. Sometimes these systems are located at your business; sometimes they live in the cloud. But regardless of their physical nature, they need to be robust, scalable and affordable.
Our voice solutions are separated into three categories:

Hybrid

  • All the advantages of IP Telephony and VoIP, without the expense of replacing your existing phones or wiring.

Hosted

  • Lower upfront cost, no maintenance, upgrades are someone else's issue.

Premise Based

  • Telephone systems by the #1 PBX manufacturer, Avaya. Hosted by hybrid systems as well.

Managed Solutions

Moving from on-premise solutions to cloud provides higher levels of security, faster deployment, and increased collaboration. We still sell data solutions, but the majority of our offerings are centered around, or directly enable cloud-based networking. Network speeds have improved, and virtualization is ubiquitous. Why? Mainly because of the little things. Like amazing Return on Investment (ROI), almost infinite scalability, physical and digital security, and true disaster recovery. Business continuity for the 24 x 7 generation. Maybe not so little after all. So, what do we have to offer?

  • Cellular Routers
  • IP Controlled Power Conditioning and UPS
  • Fixed Point-to-Point Wireless
  • Hosted Infrastructure as a Service (Iaas)
  • Managed Switches (both PoE and non)
  • Guest Wi-Fi
  • Managed Firewalls
  • Managed Routers
  • Session Border Controllers
  • SDN or SD-WAN