Talkdesk

by Talkdesk

End-to-end cloud contact centre solution

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Make great customer experience your competitive advantage

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a superior way for businesses and customers to engage with each other. Our rapid innovation and worldwide presence reflect our commitment to ensuring that businesses everywhere can deliver enhanced customer experiences through any channel, leading to increased customer satisfaction, cost savings, and profitability. Over 1,800 innovative companies worldwide, including IBM, Acxiom, Trivago, and Fujitsu, partner with Talkdesk to deliver a superior customer experience.

Top Features

  • 100% uptime SLA

    It’s critical that your business stays up. That’s why we strive for perfection. Talkdesk offers the contact center industry’s first and only 100% uptime SLA.

  • Global coverage

    Leverage any of Talkdesk’s nine global data centers to guarantee reliability no matter where you are in the world.

  • Global call quality

    Every call matters. Make a great impression with crystal-clear conversations and unmatched reliability.

  • HIPAA and GDPR compliant

    Talkdesk is compliant with common privacy laws designed to ensure your customers’ data stays safe.

  • Intelligent routing

    Improve first contact resolution. Route callers to the agent best suited to address their needs based on real-time, contextual data.

  • Workforce management

    Use historical data and AI to automate planning and forecasting in order to provide optimal schedules and happier agents.

  • Advanced analytics & insights

    Maintain a real-time view of the contact center to take immediate action. Custom reports and dashboards put you in control of your data, so it’s easy to reduce risk and improve service.

  • Endless integrations

    Easily extend the capabilities of your contact center. Integrate with modern business tools like Salesforce and Zendesk and add new functionalities through the AppConnect marketplace.

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