Ooma Enterprise
Enterprise communications
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Ooma Enterprise Features
Customized UCaaS and Call Center solutions that meet all of your needs.
Advanced Call Management Features
- Time of day routing (via call flows)
- Shared line appearances
- Advanced custom call flows
- Attended transfer
- Barge, whisper & eavesdrop / silent monitor
- Custom star codes
- Data/Analytics dashboards
- Full time/ad hoc call recording
- Hot desking
Collaboration
- IM with presence, chat
- Video meetings (chat, screen share, ad hoc, flexible scheduling)
- Audio conference bridge
Company Administration
- Toll-free number
- Admin portal
- Call permissions
- Company number
- Extension monitoring
- Flexible numbering plan
- Multisite support
- Number porting
- Shared speed dial
- Business name caller ID
Customer Service
- Dedicated Customer Success Managers
- 24/7 North American customer support
- White glove onboarding
- SLAs
Mobility Features
- Desktop app
- Mobile app for iOS and Android
Call Center Add-On
- Position in the queue (queue-based)
- Intelligent call routing with drag-n-drop call flows
- Graphical IVR & call flow builder
- Estimated wait time (queue-based)
- Call recording in the call center
- Abandon call counter (admin portal & Qstats reporting)
- Desktop and voice real-time reporting with agent and manager dashboards