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Microsoft NCE Dynamics 365 Sales
Insights-based sales acceleration
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Includes 24/7 AppDirect SmartSupport
Your subscription includes AppDirect SmartSupport, end-to-end technical support available 24/7.
Technical support for customers to successfully setup, use, and manage your Microsoft product
- Includes support for Admins and End Users with managed escalations for technical support issues that require intervention from Microsoft
- Assistance with licensed product installation
- How-to questions and advice
- Setup and configuration
- Problem diagnosis and troubleshooting
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Connect across channels
Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.
Instantly collaborate with experts
- Include subject matter experts from across the organization in real-time, with all the context, so sellers can move fast to get the deal done.
Be productive from anywhere
- Get data and take action on the go with a native mobile app.
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Enhance intuition with insights
Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.
Take action seamlessly
- Take the suggested actions right from the dashboard with a prioritized worklist.
Get notified about deal risks
- Help increase closure rates with notifications about when deals are at risk.
Improve account relationships
- Receive recommendations to help improve account relationships at risk.
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Gain visibility across the entire sales cycle
Analyze individual and collective pipelines for accurate forecasts through automated insights.
Spotlight potential strengths and weaknesses
- Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.
Focus on what matters
- Reduce time spent on reporting by surfacing exceptions with out-of-the-box reports.
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Enable guided selling with in-the-moment insights
Coach sellers with real-time conversation intelligence about customer emotion, competitive market, sentiment, and priorities in phone calls.
Easily implement best practices through a single collaboration platform
- Use Microsoft 365, Microsoft Teams, and Dynamics 365 Sales together to make it easy for everyone to benefit from best practices.
Make the sales journey more straightforward for sellers
- Build consecutive sales journeys that remove the guesswork around next steps, accrue to business goals, and are easily measurable.
Quickly train new sellers
- Help them learn what drives success by reviewing actions that previous sellers took as a result of feedback during sales calls.