Microsoft NCE Dynamics 365 Sales
Insights-based sales acceleration
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Includes 24/7 AppDirect SmartSupport
Your subscription includes AppDirect SmartSupport, end-to-end technical support available 24/7.
Technical support for customers to successfully setup, use, and manage your Microsoft product
- Includes support for Admins and End Users with managed escalations for technical support issues that require intervention from Microsoft
- Assistance with licensed product installation
- How-to questions and advice
- Setup and configuration
- Problem diagnosis and troubleshooting
Connect across channels
Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.
Instantly collaborate with experts
- Include subject matter experts from across the organization in real-time, with all the context, so sellers can move fast to get the deal done.
Be productive from anywhere
- Get data and take action on the go with a native mobile app.
Enhance intuition with insights
Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.
Take action seamlessly
- Take the suggested actions right from the dashboard with a prioritized worklist.
Get notified about deal risks
- Help increase closure rates with notifications about when deals are at risk.
Improve account relationships
- Receive recommendations to help improve account relationships at risk.
Gain visibility across the entire sales cycle
Analyze individual and collective pipelines for accurate forecasts through automated insights.
Spotlight potential strengths and weaknesses
- Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.
Focus on what matters
- Reduce time spent on reporting by surfacing exceptions with out-of-the-box reports.
Enable guided selling with in-the-moment insights
Coach sellers with real-time conversation intelligence about customer emotion, competitive market, sentiment, and priorities in phone calls.
Easily implement best practices through a single collaboration platform
- Use Microsoft 365, Microsoft Teams, and Dynamics 365 Sales together to make it easy for everyone to benefit from best practices.
Make the sales journey more straightforward for sellers
- Build consecutive sales journeys that remove the guesswork around next steps, accrue to business goals, and are easily measurable.
Quickly train new sellers
- Help them learn what drives success by reviewing actions that previous sellers took as a result of feedback during sales calls.