Microsoft NCE Dynamics 365 Supply Chain Management

Technical support for customers to successfully setup, use, and manage your Microsoft product

• Problem diagnosis and troubleshooting
• Setup and configuration
• How-to questions and advice
• Assistance with licensed product installation
• Includes support for Admins and End Users with managed escalations for technical support issues that require intervention from Microsoft

Perform continuous planning in near-real time

• Complete material requirements and resource planning in minutes so planners can react to demand changes in near-real time, leading to faster replenishment cycles and shorter delivery lead times.

Improve demand forecasting

• Enrich historical demand data with AI predictions powered by Azure Machine Learning to improve forecasting for future supply levels.

Eliminate stockout situations

• Strategically position inventory with stock buffers to minimize the risk for stockouts with demand-driven planning to automatically generate supply orders.

Optimize inventory allocations

• Ensure that the right products are in the right place at the right time with a single view of inventory across channels and the ability to allocate inventory for specific needs or customers.

Collaborate in real time

• Effectively communicate across sales, marketing, and operations using Microsoft Teams to streamline sales and operations planning.

Assess supply risk

• Uncover risks to future planned purchases with data about past supplier performance and product metrics such as on-time in-full delivery rates with a comprehensive workspace.

Improve cost management

• Realize maximum cost savings by automatically applying negotiated pricing based on business-defined purchase policies.

Streamline vendor management and collaboration

• Use a single, secure application to quickly onboard vendors and collaborate across procurement processes such as purchase order management, request for quotation bidding, and invoicing.

Build resiliency in supplier networks

• Automatically build redundancy for critical supplies to mitigate parts shortages by enabling links to external vendor catalogs and suggestions for alternate products.

Make smart purchasing decisions

• Effectively track vendor performance, lead times, and quality with embedded purchasing insights using built-in Power BI templates.

Create a connected factory

• Proactively manage the shop floor using a real-time view of production and stock to improve quality, increase throughput, and reduce downtime with modern production floor execution user interfaces.

Innovate with intelligent manufacturing

• Implement sustainable and adaptable manufacturing processes using the Internet of Things (IoT) to accelerate the time to market for new products.

Enhance visibility of the production floor

• Incorporate data from external manufacturing execution systems to eliminate data silos, improve quality, and optimize production processes with manufacturing execution systems integration.

Transform your workforce

• Improve safety, increase efficiency, and reduce errors using the interactive holographic experience in Dynamics 365 Guides.

Deliver on customer promises

• Provide accurate inventory information to customers at order entry and make reservations using real-time inventory and available-to-promise (ATP) data.

Maintain customer loyalty

• Offer consistency in pricing with flexible rebate calculations, target transactions, and trade allowance management capabilities.

Centralize pricing management

• Leverage real-time pricing calculations across multiple channels and simulate pricing scenarios based on customer, product and channel-based attributes.

Increase throughput

• Ensure accuracy and efficiency for warehousing operations using a built-in mobile application available on Android, iOS, and Windows devices.

Get up and running quickly

• Pop up new warehouses quickly with step-by-step, guided implementation wizards, and the ability to copy configurations across warehouses.

Pick and pack with ease

• Fulfill orders efficiently with guided, paperless picking, and pack and sort shipments using an intuitive and customizable mobile app.

Integrate with robotic material handling systems

• Mitigate labor shortages by augmenting warehouse staff with robotic automation for material handling.

Unify warehousing data

• Consolidate warehousing data with a comprehensive warehouse management module driven by real-time inventory visibility, carrier data, and material-handling event information.

Reduce costly machine downtime

• Proactively manage business-critical equipment by performing all types of maintenance—predictive, corrective, condition-based, and preventative—throughout the asset life cycle.

Improve overall equipment effectiveness (OEE)

• Increase throughput, improve quality, and reduce downtime of mission-critical assets by using IoT and mixed reality.

Perform maintenance on-the-go

• View, schedule, and execute work orders for assets with an intuitive mobile application for asset management.

Synchronize maintenance and production scheduling

• Optimize resource capacity utilization and avoid conflicts for maintenance work and production activities for geographically dispersed assets with advanced scheduling capabilities.