Marco Technologies Managed IT

IT outsourcing without the stress

End-user Support

In a lot of ways, IT outsourcing is only as good as its Support Desk. Unlimited help from technical Support Desk experts who can resolve everyday computer-related issues is priceless in today’s tech-heavy world. We provide support for any questions related to your organization's office technology—login authentication, connectivity issues, and application support—including networks, PCs, and Microsoft applications. For even more peace of mind, our Support Desk is available 24/7.

Network Management

We monitor the devices within your network environment to immediately detect and resolve any potential network difficulties. Network management includes unlimited, quick, and friendly technical assistance for your computer users and network administrator. If a network issue can't be resolved remotely or over the phone, a Marco engineer will be on-site to resolve the problem as soon as possible. With our network management services, your end users have access to routine monitoring, trained IT professionals, and optimized operations.

Desktop Management

Desktop as a Service, or DaaS for short, is how many of today’s organizations are bringing their business technology into the future. Sound unusual? It makes sense. If you’ve ever wondered how employees can work remotely — whether they’re on the road, attending a conference, or working from home — without limiting their access or compromising security, the answer is Desktop as a Service. DaaS grants secure, remote access to all of the databases, networks, and applications that were previously only accessible using hardware physically in the office. It offers a consistent user experience, regardless of which device your team relies upon for connectivity.

Contract Pricing

For businesses looking at Managed IT, there are two common pricing models: pricing per user and pricing per device. Here at Marco, we use a price-per-user model. This way, our customers always know how much they’ll need to invest in their service. We’ve found this method gives our customers a more consistent budgeting method and eliminates any unexpected price increases. By pricing per user, businesses can easily budget for growth.

Security Focused

Marco’s Managed IT Services are architected on the National Institute of Standards and Technology (NIST) cyber security framework to provide appropriate security risk management to your business. This means we identify risks, protect your environment, detect and respond to suspicious activity and help you recover if needed. Marco also has dedicated client care teams staffed with experts who understand your industry and business environment. This means we can better serve you and keep you secure because we know what you are dealing with – and where you are most at risk.