LinkAmerica Digital Managed Services

Wireless network managed services

Service Framework

Through our Digital Managed Services, you will be able to unleash the power of your wireless network. With our service, we can guarantee optimal performance of your wireless network and provide visibility according to your business needs.

Digital Delivery Platform

Cloud-based and agnostic Wireless Network Management Platform that gives real-time visibility of your wireless network health and performance through a single pane of glass.

Other Key Features of our Digital Delivert Platform

Service Management:

  • Data Usage in $
  • Other Platforms Integrations
  • Data Reconciliation (Used vs Billed) Analytics
  • Historic Reports
  • Site Scoring Edge Integrations
  • Wireless Routers’ Top Brands
  • Access Points’ Top Brands
  • Edge Agnostic / Integrations Micro Services
  • Pain Points
  • Alerts Customization APIs
  • Open and Private APIs Single Pane of Glass
  • Data Usage
  • Current/Historic
  • Latency / Jitter Data Consumption
  • Speed Testing on Demand
  • Speed Anomaly Detection
  • Network´s Speed
  • Inventory
  • Device Geolocation
  • ITSM (Jira/Servicenow) Performance Monitoring
  • Current # of Incidents
  • Realtime SLAs

Support Levels

Multiple levels of end-to-end support.

SMART MONITORING:

  • 24/7 proactive system monitoring
  • Multi-platform notification/escalation system
  • Auto-resolve notification alerts

TIER 1 SERVICE DESK:

  • 24/7 service desk support on event detection
  • Ticket management
  • Front-line technical support monitoring
  • IT Service Management. Incidents, SRs, Change

TIER 2 ENGINEERING:

  • 24/7 technical engineering support for promoted incidents from T1
  • Trend analysis, advanced system administration
  • Network and application, configuration, and troubleshooting
  • Configuration, Testing, and Implementation

TIER 3 VENDOR:

  • Premier Engineering Support to escalate issues for appropriate third-party technical support
  • Manage ticket hand-off and verify problem resolution
  • Configuration, Testing, and Implementation