Features - NextivaONE | AppDirect Marketplace

Audio calls

Nextiva can replace the need for a physical desk phone or hardware – allowing you to quickly make and receive calls from your computer or tablet, for example, including the ability to transfer calls and attach notes to a call. You can also view and listen to voicemail messages directly from here.

Making an outbound call

Click the Phone at the top or click Plus on the top right and select Make a call. Enter the name or number and click Call.

Answering an inbound call

When receiving an inbound call, a call pop will display at the bottom right, with the options to Answer or Decline.

Transferring a call

While on an active call, click Transfer and enter the name or number and choose to blind or warm transfer or send the call to voicemail.

Video calls

Collaborate one-on-one or with multiple participants via video. With just a few clicks, you can instantly meet “face-to-face” with teammates from anywhere. Nextiva supports up to 16 active video participants and up to 250 audio participants on the same call.

Below are all the different ways you can start a video call:

Click Video from any teammate's profile.
Click Plus at the top right and select Start a meeting now.
Click Video on the right panel of any room.

Video controls

Additional controls, such as video and audio settings.
Screen share
Video camera controls
Mute/unmute

Host controls

Additional controls, such as the disabled screen sharing and the ability to invite people.
Disable video for all participants
Mute all participants

Voicemail

To view and listen to voicemail messages from Nextiva, click on the message to view the voicemail transcription, or click Play to listen to the voicemail.

Messages

Send and respond to text messages using your Nextiva business phone number. In addition to text messaging, you can also instantly message teammates – including the ability to send and receive files and emojis.

Sending a new message

To send an instant message to a teammate, click Message from any teammate's profile.
To send a text message, click Plus on the top right and select Send a message. Enter the business contact’s name or number to send the message and enter your message.

Responding to a new message

To send a file, click the Paperclip. The maximum file size for instant messaging is 100 MB and texting is 1 MB.
To respond to a new message, click on the message to view and respond.

Meetings

Schedule and manage your meetings and calendar events directly using the built-in calendar, Google Calendar, or Outlook. Under the calendar view, click on any meeting to respond to meeting invites – including the ability to view participants, the meeting link, and the meeting ID number.

Below are all the different ways you can collaborate using meeting options:

Deleting a meeting
Editing a meeting
Joining a meeting
Starting a meeting
Creating a meeting

Rooms

Create rooms to collaborate and share ideas with multiple teammates. Quickly send messages or start a group video call with just a click of a button. To create a new room, click Plus next to Rooms under Team collaboration. Enter a name and description for the new room. You can also choose to make the room private so only users you invite can join.

Click the Paper clip to view only the files shared in the room.
Click Participants to view all members in the room.
Click Video to start a group video call.
You can view all room details on the right menu, including the option to edit room details. You can also add members from here and set room preferences, such as setting the room private and muting notifications.
Click Create room. Next, choose the teammates you would like to invite and click Add members.

Conversations

Conversations are great for quick conversations with teammates and are best thought of as a temporary place to meet. Click Plus next to conversations to chat directly with a teammate 1:1 or with a group of up to 10 teammates.

Team presence

Adjust availability settings or quickly check the status of other teammates via team presence. Choose to automatically show your presence or manually change your presence – including the option to add a message to show under your status.

Files

Easily access all files and links shared – click the Paper clip on the right panel to view all shared files. Choose which type of files, such as attachments, recordings, and links, or filter by files shared with you or files you shared. Choose different views, such as list view and gallery view. Hover over any file and click on the ellipses to view the actions, such as download, share, and delete.

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