Edify CX
Uniting CCaaS, UCaaS, and CPaaS
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Create the best customer experiences at scale with Edify CX
Edify CX is a cloud-native solution that unites contact center, unified communications, and communications platform functionality. It is designed specifically to deliver the ultimate flexibility and simplicity with the breadth of capabilities even the most demanding enterprises require. The solution runs on an active global platform built across 37 data regions - the most extensive multi-public-cloud platform available today. This is what allows us to guarantee that your Edify contact center will never go down. Its cohesive, no-code interface gives you the power to get up and running quickly, iterate on the customer experience you deliver, and scale up and down without relying on IT or spending on extensive professional services.
Top Features
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Workflows
Construct robust, highly personalized customer journeys, tailored to your needs, with our drag-and-drop workflows tool.
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Self-service
Hammond, our bot, gives customers self-service abilities first, moving conversations to the right agent when necessary.
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Chat & collaboration
Real-time synchronous chat, one-click calling, and video conferencing with colleagues and customers make working-from-anywhere a reality.
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Transcription and translation
Live transcription and translation remove language barriers and lag times from conversations. Interactions unfold naturally, in a way that works for both parties.
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Agent assist
It automates tasks, gives real-time recommendations to agents, prompts the next best steps to take, and solicits feedback from customers during and after each conversation.
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Email, SMS & social
Be where your customers want you to be and give them the information they need. faster. Email, SMS, and social media support should be at the core of every CX strategy.
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Reporting & analytics
Insights and opportunities live in your data. With Edify’s advanced reporting and analytics capabilities, you can unlock new possibilities for growth, improvement, and better customer experiences.
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Coaching & training
Bolster the experience your agents deliver with coaching and training tools housed in a central workspace. Contact center managers get the tools they need to coach and train agents before, during, and after every interaction.
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Voice
Get high-quality voice calling at scale. Spanning more than 60 countries, our global, cloud-native telephony network, and built-in telecom is all the support you’ll need.
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