A low-code and easy-to-use cloud contact center platform
GoContact is a 100% cloud-based contact center solution designed to help businesses that need a fast, efficient & easy-to-use self-service Contact Center solution. We provide an omnichannel customer experience for efficient technical support, customer service & sales assistance, helping businesses reduce technological complexity while maximizing the ROI of business conversations. We require fewer IT resources to deliver technology that transforms the communication & collaboration of business operations & is designed with redundancy & resiliency, leveraging the latest programming architecture. We help increase customer satisfaction by boosting powerful features like Agent Assist, Outbound Campaign Dialing & support over voice, email or chat.
Guided drag and drop script builder to provide information to agents, allowing them to act based on the call with support for web service APIs.
Advanced dashboards designed to provide a quick overview of real-time statistics, service performance, detailed metrics, and live monitoring of agent interactions.
Ability to have agents serve customers via voice, email, chat, or social simultaneously.
Outbound campaign dialing
Use preview, progressive, or predictive dialing with support for blended campaigns.
Broadvoice GoContact - Overview
Communicate via voice, email, or chat, or integrate with Facebook and WhatsApp. Keep the context of your conversations from one channel to another. Use a single reporting interface to access analytics across all channels.
Broadvoice GoContact - Benefits and Value
GoContact by Broadvoice: a dynamic cloud contact center solution for your business needs with thousands of happy customers worldwide.
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