Broadvoice GoContact
Native cloud contact center software
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A low-code and easy-to-use cloud contact center platform
GoContact is a 100% cloud-based contact center solution designed to help businesses that need a fast, efficient & easy-to-use self-service Contact Center solution. We provide an omnichannel customer experience for efficient technical support, customer service & sales assistance, helping businesses reduce technological complexity while maximizing the ROI of business conversations. We require fewer IT resources to deliver technology that transforms the communication & collaboration of business operations & is designed with redundancy & resiliency, leveraging the latest programming architecture. We help increase customer satisfaction by boosting powerful features like Agent Assist, Outbound Campaign Dialing & support over voice, email or chat.
Top Features
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Agent assist
Guided drag and drop script builder to provide information to agents, allowing them to act based on the call with support for web service APIs.
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Real-time dashboards
Advanced dashboards designed to provide a quick overview of real-time statistics, service performance, detailed metrics, and live monitoring of agent interactions.
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Omnichannel
Ability to have agents serve customers via voice, email, chat, or social simultaneously.
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Outbound campaign dialing
Use preview, progressive, or predictive dialing with support for blended campaigns.
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