CallTower Webex

by CallTower

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Cloud calling, the way you want IT

CallTower is a Cisco Certified Calling Provider enabling Cloud Connected for Webex Calling. Customers can use CallTower for their PSTN access. Our exclusive partnership seamlessly interconnects CallTower to enable Webex Calling customers to have economical and reliable global PSTN in the cloud – without the need for any premises-based SBC/gateway.

Cloud innovation

  • Globally available, reliable, and secure - Available globally on a proven, extensible platform, trusted by millions and protected by end-to-end security
  • Powerful next-gen calling - Best-in-class enterprise features enhanced with AI-driven capabilities, 3rd party integrations, and award-winning devices
  • Modernize your business - A complete collaboration experience Fully integrated and simple-to-use app for calling, meetings, messaging, and more, available anywhere, on any device

Flexible migration

  • Investment protection - Maximize ROI, while continuing to leverage existing investments in workflows, integrations, and devices
  • Enjoy the cloud without business disruptions - Move users easily, using powerful migration tools and take advantage of our guided migration services
  • Evolve at your own pace - Simplify your cloud transition Move to Webex Calling all at once, or by site

Easy administration

  • Actionable insights - Insights delivered in real-time, through interactive dashboards tracking quality, user experience, and so much more
  • Complete and intelligent - Hardware, software, platform, networking, and devices, all from one provider, integrated by design, and always up to date
  • Control everything from one place - All-in-one portal. Manage calling, meetings, messaging, contact center, devices, and even headsets from one administrative console

A dedicated cloud instance option based on the UCM architecture

With a Dedicated Instance, Webex Calling provides customers with a non-disruptive, seamless migration path to the cloud. Webex Calling customers have the flexibility to distribute users across multi-tenant and Dedicated Instance call control and adjust them over time as needed to address their cloud calling business requirements.

  • Webex Calling customers have the flexibility to distribute users across multi-tenant and dedicated instance call control and adjust them over time as needed to address their cloud calling business requirements
  • With a Dedicated Instance, Webex Calling provides UCM customers with a non-disruptive, seamless migration path to the cloud
  • The cost and burden to replace older endpoints, and rebuild complex dial plans and integrations, can be greater than any savings they can realize by moving to the cloud
  • Moving calling to the cloud can be challenging for UCM customers

The contact center market leader

Webex Contact Center is an omnichannel contact center-as-a-service (CCaaS) for any size contact center that delivers enriched customer journeys, all powered by the cloud and data intelligence, driving faster and more personalized customer experiences.

  • Collaborative Contact Center - Complete collaboration suite to engage your entire team. All-in-one messaging, meetings, calling, devices, and more from a security-focused leader.
  • Flexible Customizable Platform - Next-generation, fully customizable platform. Enterprise-grade, out-the-box ready, flexible cloud contact center, from the market leader.
  • Intelligent Super Agents - Super agent intelligence for an intuitive agent experience. AI-powered assistance and a new, modular agent desktop make agents’ days a breez.
  • Delightful Customer Experiences - Digital-first engagements informed by customer experience management. Let customers connect when and how they want – via chat, text, social, email, or call.

Cisco UCM

Cisco UC provides comprehensive collaboration-as-a-service. The basic capabilities and benefits of this robust offering include corporate telephony, unified communications, conferencing, contact center and the following Key Enhanced Features:

  • Custom Phone Wallpaper
  • Enhanced Dial Plan Flexibility - Choose which dial-out number to use, or no number at all
  • Busy Lamp - Combining speed dial and line presence, see which lines on your system are free
  • Unity Voicemail - Easier CallTower Connect provisioning and scheduling, plus scheduled Call Routing
  • Improved Fraud - Admins can block calls to certain territories on a country-by-country basis
  • Cisco Unity Connection - For Auto Attendants and Voicemail
  • Dial Plan Enhancements - Enables 10-digit dialing, placing a call directly from Missed Calls and Received Calls without edits
  • Visual Voicemail - Visually review messages on phones with supported displays, allowing users to select which messages to open