Sangoma Contact Center

by Sangoma

Elevate the customer experience

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The only contact center solution your business will ever need

Sangoma’s Contact Center is a complete inbound and outbound contact center solution that will keep your organization on the cutting edge. We have an advanced and comprehensive suite of features, including an intuitive interface for adding queues and agents, customizable, call routing, management, and reporting. Your customers will enjoy a streamlined experience that both improves caller satisfaction and boosts agent productivity.

Top Features

  • Built-in training

    Supervisors or Quality Teams can assess and review all Call conversations with the objective of guiding agents to improve their customer management skills which coincide with higher customer loyalty.

  • Security

    End-to-end encryption and security features protect a user’s identity. Password policy enforcement and access and event audit trails ensure the platform’s security while managing sensitive interactions and HIPAA compliance.

  • Omnichannel functionality

    Enable customers to choose their preferred communication channel by blending Voice, Web Chat, and popular social media apps like Whatsapp and Telegram – all while delivering a seamless customer experience.

  • Advanced call routing

    Assign calls to agents by applying prioritized queuing, skills-based routing, queue call back, as well as ring strategies like round robin, number of calls per agent, agent talk time, or longest idle.

  • Cost-effective and budget friendly

    Named and Concurrent Agent licensing models supports organizational staffing needs while providing the most competitive pricing option.

  • In-depth reporting

    Offers a comprehensive suite of reports on queues, groups, SLAs, customer satisfaction, agent performance, agent activity timeline, custom alerts, traffic analysis, and much more.

Reviews

Resources

Sangoma Contact Center - Contact Center Functionality with Switchvox

The Switchvox business phone system is a fully-featured Unified Communications (UC) platform that includes advanced built-in contact center functionality designed to help small to medium-sized businesses take care of their customers.

Sangoma Contact Center - Improving your Customer Service with Sangoma's Contact Center

Sangoma Technologies is a trusted leader in value-based Unified Communications solutions for SMBs, enterprises, OEMs, carriers, and service providers and maintains the Asterisk and FreePBX projects.