Support experience management platform
Capture the true voice of clients, act on insights & elevate brand
Machine learning and artificial intelligence (AI) have become increasingly prevalent in the customer support industry. Support Logic is a modern, proactive support experience solution. We are a leader in using these technologies to predict and reduce support escalations, elevate ticket performance, and retain customers. Our AI is being used to predict and reduce support escalations by a wide group of leading companies. By analyzing large volumes of customer support data, we can identify patterns and predict which issues are likely to escalate.
Discover hidden insights about customer satisfaction, issue urgency and potential revenue risks from every support interaction to get ahead of potential escalations.
Prevent customer "fire drills"
Gain a deeper understanding of every customer relationship and take decisive action in real time.
Elevate every agent
Better engage every agent to foster more effective support while delivering soft skills and other coaching moments to improve employee satisfaction and retention.
Get ahead of potential churn events with an early warning system that empowers both support and customer success teams to protect and grow revenue.